Product Technical Support Expert

at  METSO

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
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INTRODUCTION

We are seeking a Product Technical Support Expert to join our Filters Technical Support team in Beneficiation & Dewatering BL in Services BA. Our team provides support to all Metso Outotec filtration technologies, and therefore we have diverse needs for different disciplines such as EIA, mechanics, hydraulics and process know-how. In this role, experience and knowledge of filtration technologies and processes is essential.
The preferred location for this position is either Lappeenranta or Espoo (Finland), Sala (Sweden) or York (Pennsylvania, US). Still, the final location can be agreed upon since we have flexibility for the right candidate. We are also happy to offer flexible working arrangements, including hybrid options. Please note that the position requires some local and international travel occasionally.

• Manage and handle technical support requests in filtration technologies as part of a global team
• Provide technical expertise and customer support for filtration equipment, also on-site as required
• Support the Market Areas’ and other Business Lines’ competence development through training and mentoring
• Provide input and feedback to product development and continuous improvement activities
• Support sales activities by providing technical expertise to selected sales cases
• Participate in the development of technical training resources, training content, training plans and execution in co-operation with the Training Academy and Market Areas
• Provide expertise in technical claim and warranty handling as requested
• Provide input to technical documentation, such as manuals, spare part catalogs and maintenance instructions & recommendations
• Contribute to and assist with the management of a technology knowledge database.
• Develop and maintain Service workbooks for Metso Outotec Filters product portfolio