Product Trainer (f/m/d)*

at  Parloa

YOUR MISSION:

As a Product Trainer at Parloa, you will be responsible for delivering high-impact training programs focused on our SaaS products. Collaborating with cross-functional teams, you will play a key role in ensuring that our teams and users are proficient in utilizing our software to its full capacity. The ideal candidate will have a strong background in SaaS product training, excellent communication skills, and a passion for helping others succeed in a technology-driven environment.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Collaborate with Instructional Designers to build and deliver training programs for our teams, our customers, and our partners
• Develop engaging live training materials
• Conduct in-person and virtual training sessions for internal teams, customers, and partners
• Customize training content to meet the specific needs of different user groups and skill levels
• Collaborate with the Customer Experience and Partnerships teams to organize training with customers and partners
• Maintain a deep understanding of our platform, staying up to date with the latest updates, features, and trends
• Act as a product knowledge resource, providing insight and expertise to internal teams and external stakeholders
• Testing and exploring new products and features in-depth in order to fully understand them
• Gather feedback from training sessions to continuously improve and refine training materials
• Collaborate with product teams to relay user insights and contribute to product improvement based on training experience
• Implement knowledge checks to measure the effectiveness of training programs
• Share insights with Instructional Designers on documentation needs and improvement potential