Production Operations Specialist

at  Beanfield Technologies Inc

OUR COMPANY:

At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work.
Founded in the underserved Toronto neighbourhood of Liberty Village, we’ve always understood the importance of connection. That’s why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since.
Now with over 450 employees, we continue to deploy our own independent construction, fibre splicing, installation, network operations and support teams. Our services are delivered to over thousands of commercial and residential service addresses using Beanfield owned facilities.

POSITION SUMMARY:

The Product Operations Analyst is integral to the smooth functioning of product packaging and pricing, documentation, and data analysis. Collaborating closely with cross-functional teams, they facilitate communication, gather requirements, and support decision-making to drive efficiency and success in product operations.

SKILLS & QUALIFICATIONS:

• University Degree or College Diploma, business related programs preferred.
• Related experience in office administration or customer service roles.
• Proficiency in Microsoft Office and/or G-Suite.
• Strong analytical and problem solving skills.
• Excellent organizational and time management skills to multi-task/prioritize work in a timely manner.
• Strong attention to detail.
• Ability to work and act independently using good judgement when assessing difficult situations.
• Team player with superior interpersonal skills and professional demeanour.
• Works with a high level of tact, integrity and respect.
• Possess cultural awareness and sensitivity.
• Demonstrate sound work ethics.

Knowledge Base & Documentation

• Coordinate with Product Managers to maintain the internal product reference wiki
• Support with planning and conducting of bi-weekly sales and sales support product update session

Product Catalog

• Assist with maintaining the commercial and residential product and service pricing catalogue (internal & external)
• Assist with product market and customer research for pricing exercises
• Provide operational support to the sales team by promptly addressing product quoting related questions, escalating when necessary

Knowledge Base & Documentation

• Coordinate with Product Managers to maintain the internal product reference wiki
• Support with planning and conducting of bi-weekly sales and sales support product update sessions

Data Analysis

• Assist in maintaining data driven research and analysis to support decision-making within the Product team
• Conduct ad hoc report generation, analysis, and data scrubbing tasks as needed

Process & Operations

• Participate in cross functional team meetings during product launch and enhancements, ensuring clear communication and alignment
• Participate in rolling out residential product and pricing campaigns, by providing building and product catalog expertise

Administrative Support

• Handle various administrative tasks, such as data entry & validation