Production Print Engineer

at  Apogee Corp

Peterbourgh, Ipswich, Norwich and surrounding Areas
Job Summary
Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
About us
This role will be covering Peterbourgh, Ipswich, Norwich and surrounding Areas.
To carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
Respond to customer service requests for the repair of business equipment and production printers
Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
Work with colleagues to help overcome new or unusual faults
Invoke the call escalation process in a timely manner
Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction
Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults
Manage an effective car stock of spare parts and consumables
Make full and proper use of all resource materials and equipment supplied to you
Work to achieve measured performance results, identify below target performance and create action plans to address machine and customer issues
Manage your outstanding calls to achieve the maximum daily amount possible by minimising travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target level
Keep customers advised on any ongoing issues such as return to fit parts requirements
Constantly review and look to develop your own customer handling skills
Maintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the company
Develop a solid working relationship with customers by providing the best possible services and support
Attend manufacturer and in house training courses
About you
Experience in Production print, digital press industry.
Experience of working on Production print, digital presses, Ricoh, Konica Minolta, Xerox, Sharp, Canon.
Experience in the office equipment industry
Technical skills, with a strong electronic and mechanical background
Strong IT knowledge with the ability to network devices and to set up scanning functions
The ability to provide first class customer service with previous customer facing experience.
Experience of working in a target driven environment
To be smart and presentable at all times
Willing to undertake training on new product lines, such as Laptops and PC’s
Benefits
Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discounts
We are a Disability Confident Committed Employer
Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working option

Please refer the Job description for details