Production Supervisor - 1st shift

at  Open Text Corporation

What you will be doing:

• Supervising a production staff of 40+ employees and subcontractors

o Establish production metrics for all tasks.

• Communicate and document questions or issues with customer.
• Meet and exceed customer deadlines.
• Enforce all establish company policies and procedures.
• Provide and monitor staff coaching’s.
• Work directly with the IT department to create and follow workflow processes.
• Track customer projects and review prior to sending to the IT department for export.
• Troubleshoot scanning hardware and software issues.
• Communicate issues to senior management.
• May meet with customers occasionally at the request of upper management.
• Participates on multiple projects simultaneously.
• Provides functional expertise to troubleshoot and resolve escalated or troubled projects.
• Self-motivated, delivering projects in both a team environment, as well as working independently.
• Working supervisor, production duties.
• Has excellent communication skills