Production Support Analyst with Akamai (Onsite/Hybrid)
at W3Global Inc
Brampton, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Jul, 2024 | Not Specified | 08 Apr, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
- Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
- Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
- Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
- Following ITIL processes and procedures as it relates to incident management, change management and problem management.
- Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
- Manage security across the environment including user administration across various applications
- Manage service requests related to domains, DNS and URL redirects.
- Provide initial incident management, follow-up and root cause reporting
- Document technical information, notes, user guides, etc. for internal or client use.
- Delivery of cross-training to other team members where required
- Subject to on-call on a rotational basis.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
Brampton, ON, Canada