Production Support Manager -Data Devices

at  Komatsu

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

KEY RESPONSIBILITIES:

• Support the Install of devices in the field and workshop to ensure the initial commissioning and communication is successful.
• Machine connectivity – Provide support and take action to maintain a high level of machine connectivity (mobile phone technology, satellite, LAN, Wi-Fi etc)
• Training – Conducts planned and ad-hoc training sessions for both Komatsu and customers
• Facilitates knowledge transfer and understanding for internal and external stakeholders on the application of the data transfer tools in relation to how it is applied to our equipment and how it can improve performance.
• A key challenge in this role is supporting data devices in the field. This requires a high level of understanding of how data device’s function and their relevant data flows
• Data completeness – Assisting the service group in fault finding non-communicating machines
• Data accuracy – Ensure data sets are complete and being received in the required format.
• Data accuracy – Ensure the data is located in the correct area in the databases. Units should have correct meta data - Site, Branch, region, Customer etc).
• Provide timely and detailed feedback on issues/actions taken
• Troubleshooting and diagnosis of non-communicating machines
• Complete & circulate reports on machine connectivity
• Investigate, provide feedback on, and rectify failure modes