Professional Service Engineer PSE | Digital Solutions

at  Telus International

A PSE is responsible for the implementation of their company’s product for, or in, the customer’s environment.
PSE’s manage the technical configuration components of CHR/EMR implementation delivery for new and existing customers on the CHR, PS Suite, Med-Access, Medesync, Kinlogix and Wolf. We predominantly engage with the implementation team, but can work with end-users, onsite I.T resources, support (CE), along with several other internal stakeholders. The PSE role includes a variety of tasks related to implementations, migrations & go-live support, while ensuring quality work is done to high standards and using the customer first approach.

• Queue Management: Oversee implementation tasks are followed up on and completed by due date
• Quality Delivery Control: Become task certified, stay up to date with changes and follow standard process to deliver successful implementations
• Managing field partners for onsite dispatches (ie Bluebird, Insight, and ABM)
• Statement of Work (SOW) creation, upkeep, delivery
• Fieldglass / SAP invoicing approvals for TELUS field partners
• Field Partner collaboration, reporting, and scheduling
• Implementation checklists for PM, PSE, & onsite techs to promote consistency
• Statement of Completion (SOC) creation, upkeep, delivery
• Clinic Information Workbook (CIW), creation, upkeep for PM->PSE->Onsite Tech (itemizes site summary, network summary, equipment summary, software summary, etc)
• Subject Matter Expert (SME) roles, responsibilities, and escalation paths
• Platform migration experience (PS Local to ASP, Wolf to CHR)
• Actioning enhancements / feedback
• Value Added Service (VAS), deploy and activate
• Supporting the technical components of the implementation

What’s in it for you?

• Educational support: Udemy for Business
• “Work-life balance” culture and flexible schedule
• Employee Stock Purchase Plan (ESPP)
• Support global projects in a multicultural environment