Professional Services Business Analyst

at  Splunk

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your “million data points”. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

DESIRED SKILLS AND EXPERIENCE:

• 3 or more years of demonstrated ability in Customer Success/Services in an Enterprise Software and/or Cloud-based Services company
• Strong analytical and problem-solving skills to interpret large data sets and identify patterns or trends
• Experience with data modeling and data presentation
• Professionalism, positivity, and good work ethic with a high level of integrity and collaboration
• Must have experience developing pivot tables within Excel or Google Sheets
• Experience with Tableau and/or Salesforce is highly desirable
• Tools Familiarity: Snowflake, Gainsight, Jira, Excel, Google Sheets
• Bachelors or Master’s degree preferred

ROLE:

The Professional Services Business Analyst will be responsible for tracking, analyzing and auditing operational critical metrics for the global PS organization. This individual will partner with PS operations functions and PS leadership to drive near real-time availability of repeatable business metrics and insights through dashboards and/or reports. This pivotal role will ultimately enable data that drives timely, effective, and predictive management of day-to-day PS business processes and strategic improvement initiatives.

RESPONSIBILITIES:

• Partner with CS functional leaders and BI representatives to identify key business metrics
• Document metrics and establish review cadence against their data sources
• Assist in driving overall data analytics strategy to ensure certified data is curated and made available for reports/dashboards for stakeholders
• Serve as a liaison between business stakeholders and technology teams having oversight of all PS reporting data needs ensuring the prioritization and that proposed solutions align with the organization’s strategic goals and technological capabilities
• Analyze business operational results and provide recommendations for improvements
• Assist PS operations in providing PS delivery and leadership teams with a “single pane of glass” view into business performance/health
• Work multi-functionally with others to identify and drive remediation of data and metric issues and anomalies relating to PS performance metrics
• Partner with FP&A, CS Business Management, Data Analytics, and BizApps teams to identify PS metrics and correlate them to long-term customer success
• Review findings with PS leadership teams to identify trends and opportunities
• Translate business requirements into clear and concise functional specifications for technical BI teams
• Ensure MBOs (Management by Objectives) are defined, tracked and data made available to applicable management levels
• Participate in special projects, on request