Professional Services Consultant

at  AlayaCare

ABOUT ALAYACARE:

At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We’re a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

LOCATION AND TRAVEL REQUIREMENTS:

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Toronto Area.

Reporting to the Senior Professional Services Consultant, the Professional Services Consultant has a critical, customer-facing and internal role, enabling the growth of a best-in-class professional services organization.
This role is tasked with the successful delivery and execution of professional services-led implementations and projects. Leading both customer and internal stakeholders, you bring subject matter expertise in specific functional areas (AlayaCare Platform, Home Care industry) that drives value into project deliverables. You will manage complex components of engagements, working closely with customers to understand paint points and achieve positive outcomes. You are the MRP for the quality of the project delivery and meeting (and reporting on) the customers outcomes. This is an individual contributor role and gains seniority via ongoing specialization.