Professional Services Engineer II

at  Jamf

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.
This role is based in Germany. We are only able to accept applications for those based in Germany or have sponsorship to live and work in Germany.

WHAT YOU’LL DO AT JAMF

At Jamf, we empower people to be their best selves and do their best work.
The Professional Services Engineer II is responsible for delivering services and support to customers related to the implementation and integration of Jamf products and related technologies.
The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with implementation, workflow enhancements, integrations, and other custom solutions. This individual delivers remote and on-site customer services. The Professional Services Engineer II focuses on users wishing to fully utilise or extend Jamf product features, organizations with complex needs, and implementations requiring custom services.
The Professional Services Engineer II provides first-hand assistance to end-users and is responsible for day-to-day interactions with customers during all phases of the customer lifecycle.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE:

• Create user adoption and customer loyalty by performing services including: installation, configuration, integrations, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures.
• Assist with the migration of data from an on-premise installation to Premium cloud environment as needed.
• Achieve an average customer satisfaction score of 4.5 or higher.
• Maintain an advanced level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
• Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments.
• Build and develop effective solutions for technical and organisational customer challenges as outlined within standard or custom statements of work.
• Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards.
• Contribute to and maintain departmental and organisational documentation.
• Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process.
• Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training).
• Provide mentoring, support, and enablement training to teammates and partners as needed or assigned.
• Act as a project lead for internal projects and departmental initiatives as assigned by management.
• Represent Jamf as a product expert within the Jamf and Apple communities.
• When assigned to an account as the primary product specialist, establish a relationship and manage customer needs as well as deliver services.
• Other duties and special projects as assigned.
• #LI-Remote