Program Assistant (12 Month Term)

at  Macewan University

SCHOOL OF CONTINUING EDUCATION

Competition No. 24.04.104

ABOUT US

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
Our comprehensive undergraduate university offers 59 programs to more than 18,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

OPPORTUNITY

MacEwan University is seeking a Program Assistant for a full-time non-recurring term opportunity with the School of Continuing Education.
The Program Assistant contributes to the success and smooth operation of the School of Continuing Education programs within the Student Support Centre. The position responds to inquiries from students including admission requirements, course offerings, prerequisites, registration procedures, fees and fee payments and academic and student services for international students. The Program Assistant is also responsible for specific tasks within these areas, providing administrative support to both units and will also be responsible for responding to email and telephone inquiries.

Key responsibilities include:

• Dealing directly with students in-person.
• Registering new and returning students for courses and collecting fee payment using PeopleSoft.
• Referring students to the Advisors or Senior Program Manager for specific questions or concerns relating to programs or the instructors.
• Providing program specific information regarding requirements, electives, procedures, timelines, and general program facts for designated portfolio.
• Referring students to the Student Support Centre Advisors as required.
• Communicating with Registrar’s Office in relation to student applications, continuing student registration, prior learning assessments; providing program specific information that is communicated to prospective and registered students.
• Preparing reports, records and supporting documentation as directed by the unit supervisor.
• Preparing course packages or handouts as provided by instructors.
• Assisting in the development and distribution of marketing/program information.
• Providing proofreading services.

SKILLS

You will have:

• Strong organizational skills.
• Excellent attention to detail.
• Proof-reading and editing knowledge.
• Excellent customer service.
• Computer skills; including Microsoft, mêskanâs and PeopleSoft.
• Strong interpersonal and problem-solving skills.
• The ability to handle multiple tasks and projects with frequent interruptions.
• Strong intercultural communication skills.
• The ability to complete tasks in a fast-paced environment.

QUALIFICATIONS

• A minimum of a post-secondary diploma in Business, Administration, or a related field.
• A minimum of two (2) years of related experience supporting program delivery, collaborating effectively with cross-functional teams, working with international students, including an understanding of other cultures and the ability to communicate in a cross-cultural working environment.
• Be an outward-facing representative of our programs, fostering positive relationships with staff, students and, and stakeholders.
• A proven ability to communicate effectively with an ethnically diverse population.
• Cross cultural experience from student activities, work, volunteering, or study abroad would be considered an asset.
• An equivalent combination of education and experience may be considered.

• Dealing directly with students in-person.
• Registering new and returning students for courses and collecting fee payment using PeopleSoft.
• Referring students to the Advisors or Senior Program Manager for specific questions or concerns relating to programs or the instructors.
• Providing program specific information regarding requirements, electives, procedures, timelines, and general program facts for designated portfolio.
• Referring students to the Student Support Centre Advisors as required.
• Communicating with Registrar’s Office in relation to student applications, continuing student registration, prior learning assessments; providing program specific information that is communicated to prospective and registered students.
• Preparing reports, records and supporting documentation as directed by the unit supervisor.
• Preparing course packages or handouts as provided by instructors.
• Assisting in the development and distribution of marketing/program information.
• Providing proofreading services