Program Clerical Support: Patient Scheduling & Access

at  Southlake Regional Health Centre

COMPANY BIO

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

JOB SUMMARY

Program Clerical Support employees are a member of the Patient Access team. The Program Clerical Support is responsible for reception, patient scheduling, word processing, and clerical functions, reporting to the Department Manager. He/she role models the organizational core competencies.

SKILLS & ABILITIES

• Minimum one (1) year of clerical duties in an acute care health care environment required
• Knowledge of outpatient clinics/procedures
• Effective time management and organizational skills with the ability to organize and prioritize as required
• Demonstrated ability to multi task
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment.
• Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
• Models behaviour that is aligned with the values of Southlake Regional Health Centre.
  ? Always with compassion
  ? Power of many
  ? Serve with purpose
  ? Every voice matters

QUALIFICATIONS

• Grade 12 diploma
• Medical terminology
• Diploma in Medical Office Administration OR evidence of relevant and related post-secondary diploma from an accredited academic institution preferred

Program Clerical Support workers will be first contact for patients and will provide customer services for internal and external customers. You will work with the support of and in collaboration with all care providers