Program Director

at  Sapiens

ABOUT US

Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers’ digital transformation. Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers’ Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management. Sapiens’ team of more than 5,000+ employees operates through our offices in North America, the UK, EMEA and Asia Pacific.
Job Description:
The Program Director is the strategic link between the client and Sapiens for both operations and innovation.
The Program Director is a business executive who understands and manages the delicate balance of ensuring profitable growth of Sapiens’ business in a defined account/territory, ensuring quality project delivery, achieving its financial targets while assuring that the customer’s satisfaction and loyalty are optimized.
The Program Director is the central, most significant, and senior role at the heart of Sapiens’ customer-facing operations. The effective and efficient execution of the Program Director role governs the overall business performance of the company and is hence seen as critical by the company. The Program Director has ultimate responsibility for the customer and although cooperation and teamwork are required, it is the Program Director who has the final authority regarding customer-facing matters.

SKILLS AND EXPERIENCE:

• 20+ years background in the IT industry.
• Excellent client relationship management skills and the ability to play a trusted advisor to C-level customer executives.
• Experience with all aspects of project management practices.
• A history of delivering projects meeting requirements, on schedule and on budget.
• Experienced in working in a global matrix organization, good communication with peers.
• A self-starter who thrives in a fast-paced environment and can manage and prioritize concurrent work assignments.
• Motivated to succeed with a can-do approach.
• Experience in leading managers providing coaching, mentoring, and recruiting as needed.

Technical knowledge, service delivery and relationship management skills, cultural, leadership, political and geographical management capabilities & ability to:

• Connect between the business stakeholders and Sapiens team.
• Resolve issues related to budget, resources, tech constraints.
• Conduct planning and roadmap for all the services provided to Customer

KEY REQUIREMENTS FOR THE ROLE:

Technical knowledge, service delivery and relationship management skills, cultural, leadership, political and geographical management capabilities & ability to:

• Connect between the business stakeholders and Sapiens team.
• Resolve issues related to budget, resources, tech constraints.
• Conduct planning and roadmap for all the services provided to Customer.