Program Manager - 8 month contract

at  Genesis ITT Pty Ltd

• Opportunity to build out and lead large CRM implementation
• Opportuntiy to extend
• Hunter Region location (3-4 days per week in office)
  A large government end user in the Hunter Region is seeking a Program Manager for a large CRM implementation using Microsoft Dynamics 365. This is a 8 month contract role, with opportunity to extend. The CRM Program Manager owns defining system requirements, processes, and data, and user experience. In this role you will help define the long-term vision of how the organisation can use CRMs to improve productivity and operate more efficiently. You will use your business judgment and technical experience to partner with a vendor to build out this tool.

REQUIRED QUALIFICATIONS

• 5+ years of CRM or program management experience
• Exhibits sound business judgment and a proven ability to influence others
• Strong written and verbal communication skills with a track record of presenting to senior management
• Independent and entrepreneurial – ability to work with minimal guidance in a fast-paced and rapidly changing environment.

• Defining and managing the CRM strategy for integrations with internal tools
• Manage CRM features including user management, security, custom objects, page layouts, validations, workflows, process builders, and other 3rd party applications.
• Partner with the managed service provider and system platform lead to deliver tailored solutions that support business requirements
• Proactively identify opportunities to leverage Microsoft Dynamics 365 in innovative ways to improve existing business processes
• Collaborate with platform lead, business stakeholders, and SMEs to support major project roll-outs, including training and troubleshooting for end-users.
• Manage Microsoft Dynamics 365 support requests and any escalated administrative needs of users