SCHOOL OF CONTINUING EDUCATION
Competition No. 25.08.217
ABOUT US
MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
Our comprehensive undergraduate university offers 55 programs to more than 19,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.
OPPORTUNITY
MacEwan University is seeking a Program Manager for a full-time 24-month Non-Recurring Term opportunity with the School of Continuing Education. Reporting to the Senior Program Manager, you will oversee a portfolio of continuing professional education programs, managing all stages of delivery, including planning, launch, execution, evaluation, and review. You will provide exceptional customer service to instructors, students, and program participants, ensuring the successful delivery of both in-person and online non-credit courses.
Key responsibilities include:
- Establishing and maintaining a comprehensive project management framework while implementing best practices. Overseeing the entire project life cycle, from initiation to completion, including coordinating resources, tracking project deliverables, ensuring key milestones are met, and creating change management, issue management, and communication plans. Ensuring projects are completed on time, within budget, and in alignment with established objectives;
- Liaising with and coordinating actions with internal and external stakeholders for projects to ensure roles are clear and actions are executed effectively;
- Facilitating the development of course content by coordinating with subject matter experts (SMEs), Instructional Designers, and industry stakeholders (as applicable);
- Supporting the Senior Program Manager in the process to source qualified instructors and subject matter experts, as applicable, with expertise aligned to program goals and audience needs;
- Managing a master list of program instructors, detailing the courses they are approved to teach and prioritizing them for future course section employment opportunities. Working closely with Program Administrators to issue employment contracts;
- Providing feedback to instructors based on evaluation results; in the event that performance concerns are brought forward regarding instructors (i.e., performance feedback), the Program Manager will inform and escalate the concern to the SR Program Manager/Program Director;
- Leading comprehensive program reviews on a scheduled basis; developing and executing action plans based on program reviews to address identified gaps, engage stakeholders to complete program revisions and improve overall program effectiveness;
SKILLS
You will have:
- A passion for lifelong learning and education;
- Thorough understanding of project and program management principles, methods and techniques;
- Demonstrated strong planning and project management skills, with the ability to manage multiple initiatives simultaneously;
- A strong understanding and knowledge of trends and best practices in adult learning principles, universal design for learning, continuing education, and workforce and professional development;
- The ability to bring projects to successful completion on time and on budget;
- Proven ability to troubleshoot and manage project issues challenges effectively and proactively;
- A demonstrated understanding of cost accounting principles including break-even/profit analysis for individual projects;
- Excellent verbal and written communication skills, including the ability to communicate effectively with external stakeholders and internal stakeholders at varying levels within the organization;
- Excellent interpersonal skills, with the ability to work collaboratively and build/maintain strong working relationships;
- The ability to foster collaboration among diverse stakeholders, including SMEs and Instructional Designers;
- Strong analytical skills to assess program performance and make data-driven decisions;
- The ability to exercise tact, diplomacy and discretion when dealing with others and to maintain confidentiality;
- Strong attention to detail, along with excellent organizational, time management, analytical, problem-solving, and critical thinking skills;
- A results-oriented mindset, with the ability to multitask, take initiative, demonstrate flexibility in adapting to changing situations and priorities, and meet critical deadlines;
- Demonstrated working knowledge of project management tools and software (i.e., MS Project);
- Proficiency with MS Office Suite (Word, Excel, Teams, Outlook) and SharePoint;
- Experience using project management software (i.e. Microsoft Projects); and
- Familiarity with database management tools, learning management systems, digital learning tools, and student registration systems, which is considered an asset.
QUALIFICATIONS
- A minimum of a bachelor’s degree in Education, Business Administration, Instructional Design or related field.
- Training, education, certification, or significant experience in project management.
- Project Management Professional (PMP) designation or working toward completion of PMP (in-progress) would be considered an asset.
- A minimum of 4 years of experience in program management, project management, course development or a similar field that demonstrates the ability to successfully plan and execute deadline-driven projects with minimal supervision.
- Experience working within a post-secondary or other learning environment would be considered an asset.
- Experience working in a corporate L&D environment would be considered an asset.
- An equivalent combination of education and experience may be considered.
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