Program Manager

at  Macewan University

ABOUT US

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
Our comprehensive undergraduate university offers 59 programs to more than 18,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

THE OPPORTUNITY

MacEwan University is seeking a Program Manager for a full-time, continuing opportunity with the School of Continuing Education.
Reporting to the Program Director, you will work with the Senior Program Manager to support office staff with planning, executing, and overseeing academic activities. These duties include securing and managing contracts for educational tours, managing agents, academic integrity and grade appeals, marketing programs, hiring instructors, onboarding processes, and coordinating and reviewing curriculum development initiatives.
Key responsibilities include:
· Scheduling instructors, and issuing employment contracts for the approval of the Senior Program Manager.
· Cultivating cross-functional team leadership to ensure that all aspects of program delivery including marketing, recruitment, registration, classroom experience, course completion communication and ongoing interactions with alumni upholds the highest level of customer service and leads to a first-rate student experience.
· Developing and conducting course and program evaluations, providing feedback to instructors, and incorporating feedback into course and program re-development.
· Hiring, supervising and evaluating course developers, instructional designers, consultants, subject matter experts, and other vendors as required to be engaged in the development of the program.
· Providing leadership in the creation, development, management, and ongoing refinement of new and existing programs in online (mêskanâs), blended and in-class formats.
· Analyzing and assessing student applications and transcripts to determine eligibility for program admission and graduation.
· Responding to escalated student and instructor needs including academic dishonesty, grade challenges and dissatisfaction with aspects of the program.
· Providing key support to students through onboarding to registration in the first semester of matriculation at the SCE, and being responsible for administrative practices to encourage students to accept enrollment and register in their first semester.
Interviews for this position will be conducted in-person.

SKILLS

You will have:
· Understanding of multiple cultural frameworks, values and norms, and the ability to fluctuate style when faced with various dimensions of culture to be effective.
· Experience with academic advising, counselling, or a related area.
· Excellent interpersonal skills.
· The ability to effectively develop and monitor budgets.
· The ability to research new programming areas and opportunities and understand labor market trends.
· Strong knowledge of marketing, promotions, and events.
· The ability to work with a diverse range of stakeholders: students, instructors, and colleagues.
· The ability to analyze, interpret, problem-solve, and make decisions.
· Effective written and verbal communication skills.
· The ability to respond well under pressure and meet deadlines.
· Strong computer skills, in a Windows-based environment, specifically Word, Excel, PowerPoint, and PeopleSoft.
· Knowledge of technology skills and requirements for the workforce.

QUALIFICATIONS

· A minimum of a bachelor’s degree in Business Administration or a related field
· A minimum of three (3) years of Program Management experience, of which a minimum of two years must be in the following areas: working with SMEs on curriculum development projects, project management, program planning, and contract instructor hiring and support.
· Skills in advancing equity, and inclusion in educational settings.
· An equivalent combination of education and experience may be considered.

POSITION REQUIREMENTS

· Flexible work hours; some evenings and weekends may be required.

Please refer the Job description for details