Program Officer (Data and Reporting)

at  University of Melbourne

Job no: 0057071
Location: Parkville
Role type: Full-time ; Fixed-term for 12 months
Faculty: Faculty of Science
Department/School: Student and Academic Services

Salary: UOM 6 – $96,459 - $104,413 p.a. plus 17% super

• Support the delivery of the Academic and Peer Mentoring programs and initiatives to facilitate student transition and engagement within the Faculty of Science.
• Enhance student success through innovative data-driven mentoring programs and make a difference in the student facility services.
• Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families!

WHO WE ARE LOOKING FOR

You will possess excellent oral and written communication skills, high-level problem-solving abilities, and keen attention to detail. Experienced in collaborative work with diverse groups, you are comfortable with data-driven tasks and proficient in Excel. You are adept at synthesising and extrapolating data, demonstrating strong initiative and effective collaboration skills.

You will also have:

• A minimum bachelor level degree with subsequent relevant experience; or extensive experience and specialist or broad knowledge in administrative fields; or an equivalent combination of relevant experience and education/training.
• Strong proficiency and attention to detail in administering large multi-cohort programs using enterprise systems (including Salesforce and Microsoft Excel) to monitor engagement, manage enquiries, manage relationships, identifying trends and issues, reporting, and escalating issues as appropriate.
• Demonstrated experience in working with multiple, complex, large data sets, ideally in a program delivery, deadline driven context.
• Demonstrated experience working collaboratively as part of a team to support a range of stakeholders, ideally in a student and/or academic services context.
• Demonstrated experience in delivering cyclical administrative support for programs within a university or customer service setting, including applying high-level problem-solving skills.

For further information regarding responsibilities and requirements, please refer to the attached PD.
This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn’t have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

ABOUT THE ROLE

The Program Officer (Data and Reporting), within the Faculty of Science’s Student and Academic Services team, ensures smooth delivery of the Academic and Peer Mentoring programs for undergraduate students.
This role involves coordinating large-scale activities that connect new students with peers and mentors, collaborating with university-wide services to maintain consistency and quality. Additionally, the officer supports initiatives for student transition to university by developing data models and reporting frameworks to measure program outcomes.

Your responsibilities will include:

• Work closely with Faculty’s Team Leader, Advising and Mentoring and SASS Coordinators, to deliver the Academic and Peer Mentoring programs in the Faculty of Science in line with the agreed annual operating cycle and detailed project plans.
• Provide a high degree of data and reporting coordination for the Faculty Academic and Peer Mentoring programs.
• Deliver cyclical and regular program analysis via qualitative and quantitative reports using highly developed skills to cleanse and manipulate data sources from various sources and systems.
• Provide training and support to team members on data management and analysis.

IF YOU FEEL THIS ROLE IS RIGHT FOR YOU, PLEASE APPLY WITH THE FOLLOWING DOCUMENTS:

• Resume
• Cover Letter outlining your interest and experience
• The responses against the Selection Criteria^ (found in the )
  ^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to http://about.unimelb.edu.au/careers/selection-criteria
  If you have any questions regarding the recruitment process, please feel free to contact Oliver Bukasa via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
  If you have any particular questions regarding the job please follow the details listed on the .
  Advertised: 25 Jun 2024 12:05 AM AUS Eastern Standard Time
  Applications close: 16 Jul 2024 11:55 PM AUS Eastern Standard Time