Program Specialist, Research & Design Group

at  National Center for State Courts

JOB SUMMARY

The National Center for State Courts (NCSC) is an independent, non-profit court improvement organization. NCSC’s services-research, information services, education, consulting, association management and technical assistance-are focused on helping courts plan, make decisions, and implement improvements that save time and money, while ensuring judicial administration that supports fair and impartial decision-making. For additional information, visit NCSC.org
NCSC is looking for an experienced Program Specialist to join our Research & Design Group. The Program Specialist provides administrative, project management, and substantive project support to project directors and project teams within the Research & Design Group.

QUALIFICATIONS

• Bachelor’s degree in criminal justice, public administration, sociology or business; or a combination of education and experience that demonstrates the ability to perform the duties of the position.
• 3+ years of experience in a program/project support role that includes providing administrative and project management support.
• Excellent communication skills – written, verbal, interpersonal, presentation, and facilitation and the ability to communicate complex ideas effectively both orally and written to court officials, partners, funders, and project stakeholders.
• Knowledge of office management and support practices and procedures to include budget monitoring.
• Ability to exercise initiative and independent judgment and to effectively interact with a diverse mix of individuals.
• Demonstrates time-management skills, including an ability to meet multiple deadlines by maintaining a high level of organization while supporting several projects and teams simultaneously.
• Advanced skill in Microsoft Office Suite with full proficiency in Excel and Word.
• Willingness and aptitude to learn new software applications.
• Existing skills or experience in Costpoint, Qualtrics, and/or Matrix desirable, but not required.

• Demonstrates conduct that upholds the basic Core Values of NCSC.
• Assists project directors with all aspects of project management, including cost, scope, schedule, resource, risk, and stakeholder management, updates, and monitors project budgets.
• Reviews project awards/contracts and assists project directors by monitoring compliance with funding agency and NCSC requirements.
• Manages entry of project details, schedules, tasks, and assignments using accepted project management tools.
• Assists project directors with the submission of award/contract conformance items, including but not limited to progress reports, contract amendments, and grant adjustment requests.
• Coordinates funder/client interaction, communication, and requests.
• Creates document/report/presentation templates and designs, edits, and formats reports, presentations, data visualizations, and other project products.
• Supports project team in the creation of project deliverables and contributes to the same as appropriate (e.g., publish website updates, create and deploy surveys, and assist with data collection).
• Assists project directors in obtaining and managing project-related procurements including temporary employees, subrecipients, and contractors.
• Assists with project-related travel, including the booking of travel arrangements and the submission of travel vouchers.
• Attends and provides administrative support for meetings and coordinates meeting logistics such as meals and hotel accommodations.
• Provides technical assistance for project-related requests/inquiries.