Program Support Coordinator

at  Humber

EDUCATION:

4-year degree or equivalent in Commerce, Business Administration, Human Resources, Management

EXPERIENCE AND SKILLS:

• Minimum of three (3) years related experience supporting administration or office management.
• Demonstrated skill and high-level of proficiency with Microsoft Office products (e.g., creating and editing documents in Word, creating pivot tables in Excel, Drafting presentations in PowerPoint), Adobe and databases.
• Demonstrated literacy and digital fluency with systems.
• ‘Excellent administrative skills including strong organizational skills and the ability to manage conflicting priorities and competing deadlines.
• Experience providing program or event based administrative support ideally in higher education or the non-profit sector.
• Experience analyzing, collecting, organizing data including generating reports.
• Ability to multi-task in a fast-paced environment and effectively prioritizing activities.
• Demonstrated ability to take initiative to improve processes.
• Ability to work well independently but also as part of a team.
• Ability to stay well-informed on policies, rules, regulations and guidelines.
• Exceptional communication skills, written and verbal.
• Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplace practices.

JOIN US AND ACHIEVE BETTER TOGETHER!

At the University of Guelph-Humber, we don’t just accept difference — we celebrate it! If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Only applicants selected for an interview will be contacted.

THE PROGRAM SUPPORT COORDINATOR ROLE:

Reporting to the Chair, Program Support Coordinator (PSC) will provide a core role in attending to the day-to-day operations and details of administrating programs while providing a comprehensive range of support services to instructors, students, partner institutions, and external stakeholders. Responsibilities include but are not limited to administrative, program, financial, human resources, marketing, interdepartmental and university-wide support. The incumbent also acts as a resource to students, instructors, and administrators on the application of the University of Guelph, Humber College and University of Guelph-Humber policies and procedures. It is also expected the incumbent will continue to develop opportunities that positively impact the learning environment.
The incumbent is responsible for providing a comprehensive range of supports and coordinates processes that include student/instructor support, University initiatives/event support/work (e.g., instructor orientation, AMAP) and program related support which may include developing and maintaining partnerships with external stakeholders. These tasks include the completion of complex administrative duties in support of the program(s) specific projects and/or the University.
The PSC provides administrative support to the Chair and Assistant Program Head and is expected to support other program(s). The incumbent is required to organize and expedite the flow of work through the Chair’s office and to have a thorough understanding of program operations, customer service best practices, and to communicate or escalate matters when necessary.
The PSC enhances the overall student experience at the University of Guelph-Humber and participates in and/or lead projects, initiatives, events, and activities specific to the program(s) as well as supporting other programs and providing coverage as required. Additionally, the PSC will prepare and participate in activities, acting as the main program liaison to coordinate logistics that support university-wide and program-related events (e.g., Convocation, Open Houses, Instructor Orientation, Program Information Sessions).