Program Support Director

at  MAB Community Services

Summary: The Program Support Director (PSD) provides oversight for assigned Residential Coordinators, and oversees the development, management and administration of person-centered supports provided to participants in their cluster homes. One of the primary roles for the PSD is to convene and facilitate the interdisciplinary teams that work together to maximize the opportunities for participants’ personal growth and community participation.

QUALIFICATIONS

• Bachelor’s degree (B. A.) from a four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience. At least one year supervisory experience required.
• Strong critical thinking and written communication skills including the ability to read and interpret documents such as DDS regulations, ISPs, client records, logs, policy and procedure manuals, safety rules, memos and operating and maintenance instructions; ability to clearly and accurately write policies, reports, procedure manuals, performance evaluations, and business correspondence.
• Ability to communicate and plan effectively with participants and their families, co-workers and outside professionals, including in crisis situations.
• Strong interpersonal skills and the ability to provide effective leadership, motivate managers and employees, and help staff in effective decision making skills in ambiguous situations.
• Ability to define and solve problems in a variety of ways using sound judgment in crisis situations and in situations where limited or no guidelines exists. Ability to respond appropriately to various crises, incidents, grievances, and complaints.
• Comfort with computers and ability to learn new reporting software.
• Valid MA driver’s license and ability to drive program vehicles and wheelchair vans to transport participants to appointments, day programs, recreational activities, etc. Must be able to drive for extended periods of time and on highways as needed.
• MAB will assist employee with obtaining required MAP Certification, CPR and First Aid certificates if applicant does not have them when hired.
  In accordance with MAB’s ADA policy, MAB will engage in an interactive dialogue with individuals to determine if the essential functions of the position may be fulfilled with or without a reasonable accommodation

Please refer the Job description for details