Programme Associate

at  United Nations Development Programme UNDP

Job Identification
17313
Locations
Panama City, Panama
Posting Date
04/03/2024, 03:49 AM
Apply Before
04/17/2024, 10:59 PM
Job Schedule
Full time
Agency
UN Volunteers
Grade
G6
Vacancy Type
Fixed Term
Practice Area
Management
Bureau

CROSS-FUNCTIONAL & TECHNICAL COMPETENCIES

Knowledge Generation

• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

Digital Awareness and Literacy

• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Customer satisfaction/ client management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs;
• Provide inputs to the development of customer service strategy; Look for ways to add value beyond clients’ immediate requests;
• Ability to anticipate clients’ upcoming needs and concerns.

Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience;
• Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Relationship management

• Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding.

Procurement management

• The ability to acquire goods, services or works from an outside external source.

Required Skills and Experience

Education:

• Secondary education with technical training in administration, business administration or related areas;
• University degree in business, or public administration, or related areas is desirable but is not a requirement.

Experience:

• A minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant experience in personnel and/or business management;
• Experience in MS Office 365;
• Experience working in web-based management/CRM systems would be an asset;
• Experience working with Salesforce Service Cloud would be an asset;
• Experience in an international or non-profit context would be an asset;
• Experience working with volunteers would be an asset.

Language requirements:

• Fluency in English and in Spanish.
• Proficiency in another official UN language and/or other dominant language in the region would be an asset.

Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

Disclaimer

• Only short-listed applicants will be contacted;
• The successful candidate will hold a UNDP letter of appointment;
• This post is for local recruitment only. It is open to citizens of Panama.

Important information for US Permanent Residents (’Green Card’ holders)
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Scam warning
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Please refer the Job description for details