Programme Coordinator & Client Experience Ambassador

at  aquaDucks

Company
aquaDucks
aquaducks.com.sg
Designation
Programme Coordinator & Client Experience Ambassador
Date Listed
15 May 2024
Job Type
Entry Level / Junior Executive
Part/Temp
Job Period
Flexible Start - Flexible End
Profession
Customer Service / Communications
Industry
Healthcare / Fitness / Sports
Location Name
Pasir Panjang & Mountbatten Road
Address
Mountbatten Rd, Singapore
Map
Allowance / Remuneration
$800 - 1,500 monthly
Company Profile
About Us
aquaDucks was founded in 1989 and we provide swimming lessons across multiple locations in Singapore. We are proud to offer our students a unique swim experience with a truly professional team. We have blended the best techniques from all over the world combined with extremely passionate coaches, to deliver you an exclusive world class swimming programme.
Our mission is to empower students with exceptional and enjoyable swim journeys, fostering comfort, safety, and excellence in swimming as an essential way of life. We are dedicated to teaching the finest lifesaving techniques and encouraging a profound connection with swimming that extends beyond the pool.
The Team
We are proud to be a fun and dynamic place to work and believe that having a happy team with a positive culture is key to our school’s success. This positive culture is something we consciously work on at aquaDucks for a very important reason. The positive school climate is directly related to learning and success and in our case that means learning to swim! We believe that an environment where students feel safe, respected, supported and valued provides a foundation for students to best learn and achieve.
Job Description
The role

As a Programme Coordinator & Client Experience Officer, you will be the friendly face and voice of our swim school, ensuring that every interaction with our clients is positive and memorable. Your responsibilities include:

• Greeting clients and the families warmly and assisting them with inquiries, registrations and scheduling.
• Providing information about our swim programmes, facilities and policies with enthusiasm and clarity.
• Handling phone, email and in-person inquiries promptly and professionally.
• Managing client accounts, payments and records accurately.
• Resolving client concerns and ensuring their overall satisfaction with our school’s services.
• Collaborating with swim coaches and other team members to coordinate class schedules and maintain a smooth operation.

What we’re looking for

• Excellent communication skills with a friendly and professional demeanor.
• Strong customer service orientation and the ability to handle inquiries and concerns effectively.
• Organizational skills with attention to detail and accuracy in data entry and record-keeping.
• Ability to multitask in a fast-paced environment and adapt to changing priorities.
• Passion for swimming and genuine desire to promote water safety and enjoyment.
• Ability to work independently and as part of a team
• Previous customer service experience is preferred but no required

Application Instructions
To apply, please email your resume to with a cover letter outlining why you are the perfect fit for aquaDucks Programme Coordinator & Client Experience Ambassador position. We look forward to welcoming you to our team!

• Greeting clients and the families warmly and assisting them with inquiries, registrations and scheduling.
• Providing information about our swim programmes, facilities and policies with enthusiasm and clarity.
• Handling phone, email and in-person inquiries promptly and professionally.
• Managing client accounts, payments and records accurately.
• Resolving client concerns and ensuring their overall satisfaction with our school’s services.
• Collaborating with swim coaches and other team members to coordinate class schedules and maintain a smooth operation