Programmes Manager

at  Kings College London

Job id: 086314. Salary: £43,205 - £ 50,585 per annum, including London Weighting Allowance.
Posted: 20 March 2024. Closing date: 14 April 2024.
Business unit: Dentistry, Oral & Craniofacial Sciences. Department: Dentistry, Oral & Cranio Faculty Office.
Contact details: Katherine Darby-Philpotts. Katherine.darby-philpotts@kcl.ac.uk
Location: Guys’ Campus. Category: Professional & Support Services.
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Job description
Working as part of a team to ensure consistent management and delivery of taught programmes across King’s through providing high quality administrative support. Responsible for the operational management of a collection of programmes across the Faculty, ensuring timely and effective delivery in accordance with university and Faculty priorities, timelines and policies. Ensuring consistency of process, quality and efficacy of service & that the team provide a high level of customer support to relevant stakeholders. Providing leadership and line management to Programme Officer and Senior Programme Officer roles, allocating staff resource to ensure consistent and effective service delivery, and developing and delivering training to all levels to enable and embed service resilience and succession planning. Representing the Faculty in wider university activities and committees, in support of the Faculty’s interests and engaging with university functions. Ensure that staff are aware of their purpose and engaging with a shared vision for the university and the Faculty.
This post will be offered on an indefinite contract.
This is a full-time post - 100% full time equivalent, in line with college’s hybrid working policy
Key responsibilities
Monitor and review service delivery on a continual basis to ensure compliance with agreed timeframes, expectations, key performance indicators and service level agreements, providing feedback to team members and setting clear expectations. Address contemporaneous and medium-term issues and flag longer term issues to relevant colleagues.
Ensure key activities, such as assessment and progression processes, are completed in accordance with university timeframes and policies and to liaise and engage with stakeholders and programme boards as required
Develop and improve the service through eliciting and responding to service user feedback, identifying and implementing new ways of working through close working with the Senior Programme Manager
Represent the Faculty’s interests in university wide service improvement projects, engaging with relevant stakeholders, groups, and committees across the university to influence change. Working closely with the Senior Programme Manager to develop and implement service improvements
Work flexibly as part of a team, supporting others in times of high volume activity, and reporting on resource issues to the Senior Programme Manager in a timely manner. Organising new starter inductions. Covering staff absence and deputising for the Senior Programme Manager as and when required
Undertake local line management life-cycle processes, from recruitment, through induction, probation, performance management, enabling development and training activities and completing exit processes
Produce management information data to meet the needs of a wide range of stakeholders, including utilising data to monitor completion and quality of work undertaken by the team and analysing and providing reports on data from many sources such as module evaluation processes
Contribute to and inform the development of student systems, including online learning platforms and SITS, and supporting improvements to and implementation of other systems within the university. Contributing to and initiating process improvements, ensuring training and support is provided to the Programme Officer and Senior Programme Officer roles
Manage resources on a day-to-day basis to ensure consistent service delivery, and being involved in resource planning
Support Senior Programme Officers in managing students’ pastoral care needs, ensuring teams are aware of signposting students to relevant services and that processes and policies are kept up to date
Have oversight of, investigate and respond to formal and informal complaints within agreed timeframes. Utilise information gathered to inform improvements to services and systems at both a local and a university level
Ensure that quality assurance requirements and, where required, accreditation requirements are met for all courses. Service committees/boards as directed by your line manager
Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up to date knowledge of the Data Protection requirements and to support Freedom of information and subject access requests
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
Essential criteria
1. Educated to degree level or equivalent experience.
2. Excellent written and verbal communication skills. Ability to communicate information and actions in a clear and effective manner to a range of stakeholders and determining appropriate methods of delivery and techniques to ensure understanding
3. Excellent organisational and time management skills, with the ability to prioritise effectively, delegate tasks appropriately and work to tight deadlines.
4. Effective, data driven, decision making ability and able to exercise independent judgement
5. Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy
6. Experience of supervising work or managing a team, and experience of managing change, setting standards and developing high performing teams with a development focused and proactive style
7. Mindset of continuous improvement with experience of working collaboratively with colleagues to identify, develop and implement administrative processes, policies, and systems to enhance services and deliver efficient and consistent operations.
8. Adept at stakeholder management, understanding the needs of both academic staff and students and facilitating discussion in a professional and assured manner. Ability to negotiate with and influence a diverse group of stakeholders
9. Strong commitment to equality and diversity in the workplace and focus on staff wellbeing
10. Customer-focused outlook with a keen interest in improving the student experience; experience with addressing complaints and service setbacks in a professional and efficient manner.
11. Adaptability and flexibility to manage organisational change.
Desirable criteria
1. Strong experience in the operational and administrative management of degree programmes or other HE-level courses
2. Excellent working knowledge of Microsoft packages and confidence in learning new systems.
3. Experience of using virtual learning environment to improve the education experience of staff and students

Please refer the Job description for details