Programs Process Analyst

at  Hydro One Networks Inc

49679 - Barrie - Regular -
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!

GENERAL ACCOUNTABILITIES:

• Assist in the development, update and testing of system configuration or changes and/or related documentation.
• Develop, document and/or utilize systems and processes for the collecting, analyzing, presenting and reporting of information related to processes, contracts and work program accomplishment.
• Assist in discussions, problem solving and issue resolution regarding process or system changes or user issues.
• Participate in interpretation and assessment of organizational performance as it relates to the execution of work programs, paying particular attention to the effectiveness of business processes, and the penetration and successful adaptation of software tools and data systems.
• Provide advice and direction on contracts, processes, reporting, system changes and related activities.
• Assist in the development of training and communication requirements relating to wide variety of business operations processes
• Assist with developing and delivering presentations to various audiences associated with technical and operational processes affected.
• Perform other duties as required.
• Some travel is required.

Please refer the Job description for details