Project Administrator & Customer Service Representative

at  Torus Talent Consultants LTD

JOB DESCRIPTION:

We are seeking a highly organized and detail-oriented individual to join our team as a Project Administrator & Customer Service Representative. In this role, you will be responsible for supporting project management activities and providing excellent customer service to our clients.

Responsibilities:

• Assist in planning and coordinating project activities, including scheduling, budgeting, and resource management.
• Maintain project documentation, such as meeting minutes, progress reports, and correspondence.
• Communicate with clients to gather requirements, provide updates, and address any concerns.
• Ensure timely completion of projects by monitoring deadlines and milestones.
• Collaborate with internal teams to ensure project objectives are met.
• Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner.
• Build and maintain positive relationships with clients to ensure satisfaction and loyalty.
• Identify opportunities for process improvement and implement best practices.

Requirements:

• Bachelor’s degree in business administration, project management, or related field.
• Familiarity with building materials (drywall, steel stud, insulation)
• Experience in project administration and customer service.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Proficiency in MS Office and project management software.
• Ability to work effectively in a fast-paced environment.

• Assist in planning and coordinating project activities, including scheduling, budgeting, and resource management.
• Maintain project documentation, such as meeting minutes, progress reports, and correspondence.
• Communicate with clients to gather requirements, provide updates, and address any concerns.
• Ensure timely completion of projects by monitoring deadlines and milestones.
• Collaborate with internal teams to ensure project objectives are met.
• Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner.
• Build and maintain positive relationships with clients to ensure satisfaction and loyalty.
• Identify opportunities for process improvement and implement best practices