JOB OVERVIEW:

The Project and Operations Manager will have oversight and maintenance standards knowledge of all of the Rancho MMC community common areas, amenities and facility use and operations. They will oversee all aspects of facility/amenity annexation/turnover for maintenance processes from the Master Developer and Neighborhood Builders. They will have supervision and performance management of facility staff members assigned. The Project and Operations Manager will manage all Rancho MMC vendor relations and contract bidding in conjunction with the General Manager (GM), Assistant General Manager (AGM) and Director of Land Management (LM) to ensure quality customer service is provided to the client, maintenance of facilities is at a maximum level, and oversight of vendors for quality control and adherence to contracts.
We are looking for an individual that will be an active leader and supporter of the Ranch Mission Viejo community vision and philosophies, and FirstService Residential’s commitment to client, staff and community. The expectation for this individual is to support the General Manager and Assistant General Manager to meet Rancho MMC Board goals and objectives with respect to administrative and asset management. Additionally, to ensure effective and efficient day to day operation of Rancho MMC facilities and operation. This position reports directly to the Assistant General Manager.
Compensation: $85-90k

SKILLS & QUALIFICATIONS:

• People Person - Public charisma and ability to develop positive relationships.
• Must possess exceptional communication skills (verbal and written), particularly in operations and relationship management, as this position requires interfacing with the public, residents, fellow associates, supervisors and executives in an effort to instill confidence in them in the services being provided.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Must possess advanced interpersonal and communication skills, working collaboratively and influencing others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions; holds self and others accountable by owning issues.
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service through honesty, integrity, and authenticity.
• Demonstrate strong organizational, prioritization, multi-tasking and time management skills, working independently, as well as within the team structure.
• Must be able to quickly gather information and make good quality decisions without supervision. Ability to define problems, research, collect data, establish facts, and draw valid conclusions. Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively. Must have the ability to make decisions and solve problems creatively.
• Attracts and retains diverse, high caliber talent, while developing an engaged team to build the capabilities required for the organization to perform at high levels.
• Fosters change and improve the business by simplifying challenging situations and sometimes contradictory information to effectively solve problems. Challenges commonly held assumptions and originate new solutions with cross-functional partnership.
• Must be able to work occasional weekend and evening hours if needed (Some holidays and Thanksgiving Day morning)
• Is committed to continual learning as evidenced by attendance at industry programs and educational opportunities that enhance interpersonal skills.
• Training will be required in the following areas: Connect, Facility Reservation System, community website, and RanchLife App
• Must have advanced computer skills in use of Microsoft Office Outlook, Word, Excel, and PowerPoint
• Knowledge of Trello is desirable.

EDUCATION & EXPERIENCE:

• Bachelor’s degree preferred.
• Minimum 2 years of hands-on building construction management/oversight experience required.
• Minimum 2 years of hands-on project management software experience required.
• Minimum 2 years of supervisory experience in facility management and operations.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit and/or stand for extended periods of time.
• Must be able to lift 50 lbs.
• Some heavy lifting, standing, climbing.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to handle pressure and stress related to the job.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Must work effectively with co-workers, clients, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and respecting the diversity of our workforce in actions, words and deeds.
• The work environment characteristics are small office conditions at an onsite facility.
• Occasional evening and weekend meetings/events will be required.
• Consistent and regular attendance required.
• Desired work schedule: Monday – Friday with an occasional Tuesday – Saturday schedule
• Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
• Our staff wears coordinated apparel.

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

EXPERIENCE EXCEPTIONAL SERVICE WITH A FULFILLING CAREER IN PROPERTY MANAGEMENT WITH FIRSTSERVICE RESIDENTIAL.

To learn more about our company and culture, please visit www.fsresidential.com/california

DISCLAIMER

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

LI-CT

YOUR RESPONSIBILITIES:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit and/or stand for extended periods of time.
• Must be able to lift 50 lbs.
• Some heavy lifting, standing, climbing.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to handle pressure and stress related to the job.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Must work effectively with co-workers, clients, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and respecting the diversity of our workforce in actions, words and deeds.
• The work environment characteristics are small office conditions at an onsite facility.
• Occasional evening and weekend meetings/events will be required.
• Consistent and regular attendance required.
• Desired work schedule: Monday – Friday with an occasional Tuesday – Saturday schedule
• Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
• Our staff wears coordinated apparel