Project Coordinator - Brighton Homes - Loganholme

at  NEX Building Group

The Project Co-ordinator works closely with the operations team, reports to the Project Delivery Manager and is part of the Brighton Homes highly engaged and supportive project delivery team. The key focus of this role is to provide an exceptional customer experience throughout the preconstruction process of building their new home to ensure a high-quality file is delivered to the construction team. More specifically, you will:

• Proactively coordinate and manage the preconstruction phase for your allocated jobs, ensuring file accuracy and forecasts are maintained with required timeframes and all clients are updated on a fortnightly basis.
• Assist with the resolution of customer and job issues, and work in collaboration with the Project Manager as required to solve more complex issues for customers during the pre-construction phase.
• Provide an unbeatable customer experience by updating all clients on a fortnightly basis, answering/returning all clients calls by COB and resolving all questions and / or disputes in the first instance.
• Check and understand all documentation prior to sending to customers / and or other departments.
• Facilitate agreed and approved variations as appropriate and ensure all systems, documents and effected staff are updated accordingly.

You will share a passion for our purpose to build beautiful homes for our customers as the number one builder in Australia and be aligned to our core values. In addition, you will demonstrate:

• A commitment to providing all customers with a professional and unbeatable customer experience
• Previous experience is a customer service and support role
• The ability to work under pressure successfully managing multiple clients and prioritising workloads
• Ideally some knowledge of the residential construction industry (building your own home etc)
• Exposure to building plans and contracts
• Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

At Brighton Homes, we understand being a Queensland home builder involves more than just building new homes. We offer a range of stunning architectural house plans full of sun-fringed spaces and generously sized rooms, perfect for the Brisbane, Gold Coast and Sunshine Coast lifestyle. Our home designs consistently win Master Builders Association State and National Awards.
We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

The Project Co-ordinator works closely with the operations team, reports to the Project Delivery Manager and is part of the Brighton Homes highly engaged and supportive project delivery team. The key focus of this role is to provide an exceptional customer experience throughout the preconstruction process of building their new home to ensure a high-quality file is delivered to the construction team. More specifically, you will:

• Proactively coordinate and manage the preconstruction phase for your allocated jobs, ensuring file accuracy and forecasts are maintained with required timeframes and all clients are updated on a fortnightly basis.
• Assist with the resolution of customer and job issues, and work in collaboration with the Project Manager as required to solve more complex issues for customers during the pre-construction phase.
• Provide an unbeatable customer experience by updating all clients on a fortnightly basis, answering/returning all clients calls by COB and resolving all questions and / or disputes in the first instance.
• Check and understand all documentation prior to sending to customers / and or other departments.
• Facilitate agreed and approved variations as appropriate and ensure all systems, documents and effected staff are updated accordingly

You will share a passion for our purpose to build beautiful homes for our customers as the number one builder in Australia and be aligned to our core values. In addition, you will demonstrate:

• A commitment to providing all customers with a professional and unbeatable customer experience
• Previous experience is a customer service and support role
• The ability to work under pressure successfully managing multiple clients and prioritising workloads
• Ideally some knowledge of the residential construction industry (building your own home etc)
• Exposure to building plans and contracts
• Intermediate knowledge and use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel