Project Delivery Senior Analyst - Epic Support Senior Analyst - PDM

at  Deloitte

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Senior Analyst - Epic Support Senior Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

• Working on some unique projects in our sector, you’ll have the opportunity to improve the way health systems provide patient care through the support of an Epic Electronic Health Record. Your time will be spent not only maintaining, building, and testing the Epic system, but also engaging with operations to prepare them to understand their concerns
• Provide L2 Epic support, triage, troubleshoot and testing expertise and experience for assigned group of Epic modules
• Experience with multiple Epic modules (Technical) to acknowledge, triage, troubleshoot and resolve incidents, address tasks and provide excellent documentation in ticket status and/or resolution notations
• Engages with end users to troubleshoot and resolve issues with the Epic system in a timely and professional manner
• Conduct ongoing system maintenance activities, resolve Workqueue errors for designated Epic applications
• On-call responsibilities based on call rotation schedule to include evenings, weekends and holidays.
• Develop, support and maintain all required documents and other system documentation.
• Contribute to the development of testing scripts and materials
• Actively participate in testing activities e.g., printer mapping, downtime, special updates and other activities as assigned
• Complete specific team task activities as outlined in the project work plan and other job-related duties as assigned
• Attend team meetings to discuss team and project related activities, work tasks, and issues.
• Create and maintain regular status reports and provide verbal and written status to project managers and project leadership, as required
• Coordinate with the offshore team for continuity of applications support and maintenance
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management