Project Director

at  Hogarth Worldwide

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

REQUIREMENTS:

• Proven experience leading a client service team.
• Good knowledge of print, colour retouching, and digital artwork production processes and best practices.
• Experience in financial management and understanding the importance of accurate financial management.
• Excellent spreadsheet skills in both Excel and Numbers.
• Excellent communication skills, written and verbal, including confidence in presenting and storytelling to drive change and improvement.
• Recruitment expertise. Able to brief resource manager and interview potential candidates for the team.
• Attention to detail, analytical thinking ability and passion for the work are essential.
• A hands-on, can-do approach to solving problems.
• The ability to prioritise and work quickly and efficiently within very tight time frames.
• Aligned to our values.
• Must be able to travel as required.

Leadership and team management

• Lead a team of project managers to deliver localized marketing communications on the agency side.
• Bring together a diverse team of projects managers across multiple locations to ensure an efficient production setup producing high quality output at scale.
• Lead by example, to build an inclusive team culture, where collaboration, fresh thinking, a can-do attitude and Hogarth values are embedded within the team DNA.
• Ensure that the client service team meets their SLAs in terms of creating and updating agendas, timing plans, contact reports, and cost estimates.
• Review team structure and resource on an ongoing basis and, with the help of data, ensure the client is serviced appropriately whilst maintaining agreed profitability.
• Ensure the team are well utilized (KPI driven) and performing to the high standard.
• Plan, resource and manage large campaign launches
• Ensure the best project management talent is on the team and provide mentoring to achieve excellence.
• Plan and coordinate training/onboarding for incoming and existing teams.
• Conduct and manage performance appraisals for direct reports.
• Point of escalation for Hogarth internal project management teams.

Collaboration

• Successfully establish a trusted and strong partnership with key clients. Ensure continuous delivery of client service excellence.
• Build strong internal relationships across Hogarth and ensure successful collaboration of the production team with other Hogarth functions – essential to Hogarth’s success.
• Build a success partnership with Production Director to ensure 100% delivery across Content and Channel functions.
• Possess a strong understanding of, and consistently deliver against, all contractual obligations, commercial arrangements, KPIs and SLAs with our client.
• Able to be flexible and respond to changing needs both external and internal.
• Continuously work on development and implementation of process improvements.
• Possess a strong understanding of and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with our client.
• Remove barriers and find solutions to meet client needs. Communicate clearly with clients on recommendations and solutions as part of planning, briefing and review sessions.
• Excellence in operational planning and execution.
• Provide necessary data for budgets and constant reforecasting.
• Ensure Business Director and Global SMEs informed on all matters relating to Project Management

Finance management, reporting and business growth

• Own quarterly budget planning, re-forecasting, reconciliation and analysis.
• Monitor budget utilisation across teams and flag issues to key stakeholders.
• Manage resourcing across teams by monitoring data-led utilisation and productivity.
• Ensure full compliance with all financial procedures and policies.
• Lead and deliver regular business reviews to Director level (and above).

Innovations, initiatives, and best practice

• Continuously work on development and implementation of process improvements.
• Work with global SMEs to enhance process/tools and implement efficiency initiatives.
• Work closely with Hogarth global counterparts to share best practices.
• Use data to inform future planning and strategic insights.