Project Manager Assistant - Mississauga

at  Bureau Veritas

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you!

IMAGINE BEING SURROUNDED BY THE BRIGHTEST MINDS IN THE INDUSTRY.

Bureau Veritas is looking for a

PROJECT MANAGER ASSISTANT (PMA) - MISSISSAUGA ( FULLTIME)

Join our talented team of experts in the scientific field to advance your technical knowledge and advance your career. Every day we go above and beyond to deliver innovative solutions to help our clients make important decisions that directly impact the community and the environment.
We are seeking an experienced Project Manager Assistant (PMA) ideally with analytical expertise in the environmental sector. Knowledge pertaining to Ontario and Canadian environmental regulations is required. This position is based in Ottawa

As a Project Manager Assistant, your main responsibilities are to:

• Works within the Customer Experience Team (CET) functioning in a Customer Support or Change Order Support capacity to help maintain and grow BV’s market share with new and existing clients by providing exceptional customer service.
• Processing requests received from Project Support or Project Manager to:
• Create orders based on customer requirements
• Internal courier scheduling
• Initiate analysis cancellations resulting from internal or external changes
• Gather internal information for client data inquiries and investigations, when required
• Coordinate and communicate client/internal deadline changes and/or toggle requests with lab operations team
• Initiate client credits, as required
• Other tasks
• Create summary reports for CET Lead
• Effectively execute to Customer Experience Team KPIs
• Review file entry information (including price, parameters, contact information and client
• specific needs) to ensure it complies with client and/or regulatory requirements
• Send job confirmation to clients as required within internal timeline metrics
• Quote entry
• Investigate and respond to internal inquiries and sub-contracting requests
• Operational inquiries (including: Rush TATs, job status, instrument capacity, etc)
• Complete methanol orders and billing
• May act as a back-up for functions performed by Project Managers and Project Support, when cross trained
• May assist with client meetings and/or conference calls to address issues, trouble shooting and analysis requirements
• Provide support to other related departments or areas as required (i.e. Sample Entry, Bottle Prep, and Archiving).
• Engage in cross-training/career pathing to support overall success of Customer Experience Team

• Works within the Customer Experience Team (CET) functioning in a Customer Support or Change Order Support capacity to help maintain and grow BV’s market share with new and existing clients by providing exceptional customer service.
• Processing requests received from Project Support or Project Manager to:
• Create orders based on customer requirements
• Internal courier scheduling
• Initiate analysis cancellations resulting from internal or external changes
• Gather internal information for client data inquiries and investigations, when required
• Coordinate and communicate client/internal deadline changes and/or toggle requests with lab operations team
• Initiate client credits, as required
• Other tasks
• Create summary reports for CET Lead
• Effectively execute to Customer Experience Team KPIs
• Review file entry information (including price, parameters, contact information and client
• specific needs) to ensure it complies with client and/or regulatory requirements
• Send job confirmation to clients as required within internal timeline metrics
• Quote entry
• Investigate and respond to internal inquiries and sub-contracting requests
• Operational inquiries (including: Rush TATs, job status, instrument capacity, etc)
• Complete methanol orders and billing
• May act as a back-up for functions performed by Project Managers and Project Support, when cross trained
• May assist with client meetings and/or conference calls to address issues, trouble shooting and analysis requirements
• Provide support to other related departments or areas as required (i.e. Sample Entry, Bottle Prep, and Archiving).
• Engage in cross-training/career pathing to support overall success of Customer Experience Tea