Project Manager

at  Barnet Enfield Haringey Mental Health NHS Trust

The post holder will work closely with the Head of Business Management, QI Facilitator, Clinical Lead, colleagues in the Provider Collaborative, and key stakeholders, in the delivery of the Patient Flow Programme and associated projects, some of which are led by the QI Facilitator using QI methodology.
The postholder will provide support to all associated projects linked with the patient flow programme and service improvement plans, working with individuals and groups to support and facilitate continuous improvement.
The post holder will facilitate the development, testing, adoption and shared learning, utilising specialised knowledge and experience of improvement and staff engagement methodologies to foster a culture of continuous quality improvement; identifying, implementing and learning from improvements through success and failure always with respect for people. The post holder will deliver training to staff in the effective use of electronic patients records to support the patient flow programme.
In collaboration with the Head of Business Management and QI Facilitator, ensure Service and Quality Improvements are successfully planned and delivered
Develop and oversee project plans for a range of service development and improvement plans.
Communicate widely with key stakeholders to ensure successful delivery and awareness of projects within the portfolio
Attend regular Senior Management meetings, providing support and information as required; ensuring action points are followed through to ensure completion.
Present progress projects to clinicians and senior managers at a range of meetings and forums.
Work with teams to ensure projects are displayed and success celebrated
Build effective relationships with medical, nursing, allied health professionals, operational staff and the corporate teams
Maintain excellent communication at all times between key stakeholders and project sponsors
The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.
The postholder will need to be comfortable working in an environment of complex matrix management arrangements and will at all times behave and align with our Trusts’ values and cultural pillars:
We are kind
We are respectful
We work together
We keep things simple
We empower
We are proudly diverse
In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
3.1 Financial responsibility
Ensure equipment is securely stored when not in use.
Process invoices/bills for payment in accordance with local procedures.
Adhere to the Trust’s Finance Management Policy and Standing Orders.
3.2 Human Resources
Provide local role-based training to staff in the use of the Trusts Electronic Patient Record to ensure good quality data is available to support projects within the Division aimed at improving patient Flow.
Maintain training databases as required.
3.3 Projects and Planning
Planning; and organising a broad range of complex service improvement programmes and projects; manage a wide variety of project elements and on-going processes. There will be a requirement to make adjustments to projects and strategies as required to meet quality standards and targets on an on-going basis.
Develop and maintain project plans and documentation to show ensure projects are successfully managed and progress monitored
Provide regular analysis and make judgements on complex facts, identify key milestones and risks and provide resolution to problems and failures, from a range of options, in order to deliver the objectives to the required standards.
Interpret complex data, facts and situations in order to design, collect and present measurable project outcomes.
Use project management techniques to describe current processes pathways from a clinical and administrative perspective, identifying recommendations for pathway changes to ensure an effective system is in operation
Arrange and facilitate project meetings and workshops
3.4 Patient/Customer Care (if applicable) (both direct and indirect)
Assist clinicians and Service Managers in the mapping and redesign of care pathways
Inform and involve patients and families in improvement projects by capturing their experience and working together to ensure these are reflected in project outcomes.
3.5 Responsibility for IT and Digital Systems/Services
Work with teams to identify process, outcome, and balancing measures for improvement projects and develop data collection plans
Support the data analyst function, using data for improvement to understand processes and diagnose problems to identify improvement opportunities and where efforts should be focused
Deal appropriately with matters of a highly confidential and sensitive nature which should not be divulged to another or discussed with other colleagues unless absolutely necessary.
1. Policy / Service Development
Review and update internal protocols and joint stakeholder agreements identified during the project management process
Plan and prioritise own work, to ensure effective support to all areas and delivery of key objectives
2. Research And Development
Lead on the development and design of audits linked to patient flow project metrics
Develop and conduct audits and surveys, analysing and presenting results.
Engage with the research hub to commission small research projects
3. General
The post holder is expected to work autonomously on a daily basis, exercise a high degree of personal initiative in carrying out his/her duties
All staff are responsible for the continual compliance with CQC standards and outcomes.
The postholder must be aware of, and work in line with, the Trust’s Safeguarding Adults and Children procedures.
Frequent concentration is required from the post holder for checking documents and analysing statistics, whilst managing conflicting priorities.
Advanced keyboard skills.
Occasional exposure to highly distressing situations when dealing with disciplinary, organizational change or staffs’ personal crises.
Work primarily office based, with occasional requirement to visit other staff non-office bases.
Required to travel across the trust’s estate.
This job description will be reviewed as and when necessary, in conjunction with the post holder.
4. Personal Development
All staff are required to be appraised by their line managers at least once a year at a personal development review meeting where progress made over the last year is discussed and agreed. Focus on the following year’s departmental and personal objectives will be identified, discussed and agreed. Where necessary, help and support will be provided and development opportunities agreed in line with service provision and the knowledge and skills competency framework

Please refer the Job description for details