Project Manager Business Analyst ( PM/BA ) (Remote)

at  Jolera

WHO WE ARE

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

QUALIFICATIONS:

• University degree, college diploma or demonstrable experience in the field of Information Technology.
• Minimum 5 years of direct experience in managing infrastructure projects including scope, schedule, and budget through entire project lifecycle
• Current project management certification: Project Management Professional (PMP) or Projects in Controlled Environments (PRINCE2).
• Minimum intermediate level knowledge using MS Office tools including Excel, Word, PowerPoint, and some form of a project management tool such as MS Project.
• Experience in distributed deployment projects including hardware and software implementations across multiple buildings, regions, and time zones.
• Experience working in a collaborative environment, preferably for an IT consulting firm.
• Competent and proficient understanding of virtualization and networking technologies.
• Strong ability to translate scope described in a Statement of Work to prioritize project activities including required skillsets to complete this scope.
• Adept at conducting research into project-related issues and products.
• Must be able to learn, understand, and apply new technologies.
• Strong understanding of the strategic elements of managing projects, always working with an appropriate sense of urgency.
• Experience managing priorities across multiple projects at the same time.
• Ability to communicate effectively with team members and clients located globally, with varying communication styles from a broad spectrum of disciplines.
• Ability to elicit cooperation from a wide variety of sources at varying levels internally and within client’s environment.
• Ability to bring projects to a successful completion, understanding its political sensitivities.
• Can conform to shifting priorities, demands and timelines.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Flexible during times of change.
• Highly organized.
• Ability to defuse tension as required.
• Strong written and oral communication skills.
• Sound decision making and negotiation skills.Persuasive, encouraging, and motivating.

• Assist and support other project and program managers
• Help translate scope requirements to project plan with appropriate project documents.
• Assist in project delivery through entire project lifecycle.
• Help ensure the timeliness and quality of project deliverables.
• Support proactive management of scope, schedule, and budget including all milestones and deliverables.
• Capture details, data, metrics, status updates, training guide information, and other information as directed by project manager counterparts and managers
• Aid project teams by proactively identifying and managing issues and risk, with appropriate escalation as required.
• Help identify and manage project dependencies and critical path.
• Determine and assess the need for additional project resources during project lifecycle.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and continually manage stakeholder expectations.
• Develop and deliver progress reports, requirements documentation, and presentations.
• Effectively communicate with team members and stakeholders with professionalism.
• Ensure internal systems are kept up to date including project status and resource hours.
• Forecasting probability of meeting milestone dates.
• Identify and resolve issues and conflicts within the project team.
• Additional responsibilities as assigned by manager.