Project Manager Customer Service (M/F/D)

at  PAYBACK GmbH

DESCRIPTION & REQUIREMENTS

PAYBACK is a top player in data-driven marketing worldwide. With the ability to develop digital business models and implement technical trends, we are one the leading companies in the data economy. All technical solutions of the PAYBACK program are developed invented and implemented in Germany. Therefore we provide the latest technologies and have cross-functional and agile teams.
You want to take responsibility and collaborate your ideas to our unique product? You are ambitious and eager to and move things further? Then you are exactly right with PAYBACK. We are looking forward to you getting to know you.

• As a technical contact person, you are responsible for our customer service providers and manage international service providers
• You independently take on projects, thereby enhancing the customer experience
• You enjoy being the interface between service providers and internal departments
• You conduct analyses, create reports on relevant call center metrics, and are responsible for volume planning
• You are interested in data protection, quality analyses, and fraud topics
• You continuously optimize systems and processes to reduce lead times and costs
• You analyze the reasons for customer contact in customer service and develop customer-friendly solutions