Project Manager (Customer Service)

at  Pratt Industries

SUMMARY:

The Project Manager works with the sales team, account managers and clients to manage the execution of a project from concept through delivery. The primary focus of this role is one of customer service that communicates directly with the customer on a daily basis as it relates to order needs and other information.

QUALIFICATIONS:

This position requires fundamental computer skills. A background in display and packaging is helpful but not mandatory. Project managers will be able to make decisions on the fly under high pressure situations from time to time. Proven ability to learn on the fly and adapt to evolving needs of the customer are required.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Coordinates with sales, client and plant for back end execution that may include, tracking of purchased materials, inventory status and sales order entry if necessary.
• Provide MPR/CSS (Master Production Record / Global Code Allocation System) teams all necessary documents to produce MPR and submit, if applicable, through P&G’s CSS system.
• Maintain relationships with supply partners for sourcing of materials
• Customer reporting as required such as the M2K DAR (Daily Activity Report) or other inventory related requests.
• Maintain and handle all client job files in appropriate manner.
• Provide after hours support and answer questions from the plant when needed to fulfill production needs
• Participate in customer tracker meetings/calls and be responsive to any unforeseen customer needs.

OTHER DUTIES:

• Facilitate MPR approval from the customer.
• Label specification or pallet placard by brand code as required.
• Participates in continuous improvement efforts including cost saving ideas.
• Provide backup support to other project managers if necessary, including training of new personnel.
• All other duties as assigned.
• Flexibility to assume other roles when work schedules necessitate movement of staff to other positions.