Project Manager / Customer Success

at  LHH Knightsbridge

DESCRIPTION

Position at LHH (Global)
Project Manager – Customer Success Manager
The Project Manager – Customer Success is customer facing, proactive and independently manages program implementation of contracts, ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality while developing relationships with the customer and supporting
the sellers in expansion opportunities. The PM-CSM will champion all aspects of implementation support, from planning through feedback collection, ensuring a smooth rollout that exceeds client expectations. Mastery of standard implementation procedures will be critical as well as ability to adapt the plan to meet custom requirements and advise on customizations from a process standpoint.

Reporting Relationships:

• Head of Solutions & Consulting Leadership Development Germany, Switzerland, Belgium, The Netherlands & Poland

KEY ACCOUNTABILITIES

• Deep understanding of LHH’s solutions and offerings of Leadership Development
• Ability to follow a project plan & think strategically to determine how to implement custom requirements, leveraging SMEs where needed
• Manage and drive communications cadence with customer / internal stakeholders
• Support LHH sales to help drive the sales strategy for each account assignment
• Ability to develop and manage project plan documents with inter-dependencies. Create and execute project charters and maintain throughout project lifecycle.
• Lead cross-functional teams in matrix environment
• Manage and track risks, actions and decisions
• Maintain project budget and profitability
• Responsible for the accuracy and completeness of all project deliverables
• Monitor production and quality to customer/stakeholder/sponsor standards
• Identify and resolve/escalate issues and risks
• Report on project progress, offers viable solutions and opportunities as they arise
• Liaise with client throughout the project
• Manage multiple projects
• Lead meetings and set expectations for project team
• Confirm and implement reporting requirements