Project Manager II

at  Franke

ABOUT FRANKE

We, the Franke company with its three divisions, are a world’s leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.
The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

SUMMARY

The Project Manager II will manage all aspects of key projects including overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments and goals.

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers: Knowledge of computer hardware and software, including applications and programming.
• Design: Knowledge of design techniques, tools, and principals involved in productions of technical plans, blueprints, drawings, and models
• Language Skills: Intermediate Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Basic Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• Reasoning Ability: Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Microsoft Word, Microsoft Excel, order processing systems, project management related systems, MS Project, Dashboards, PowerPoint, Smartsheets
• Other Knowledge/Skills: Attention to detail, Problem Solving, Customer Service, Technical Learning, Time Management, Conflict Management, Process Management, Written Communications, Negotiating, Organizational & Multi-tasking, knowledge of MEP trades from basic to advanced

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree required, Master’s preferred.
• Three years’ prior related work experience.
• Or combination of education and experience may be considered.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Manages day-to-day project development from initiation to completion; this will require discretion and ability to utilize independent judgement.
• Documents project scope. Tracks and reports project progress on a consistent and accurate basis.
• Organizes major project assignments in logical, cost effective, and measurable steps.
• Coordinates with Sales Management to provide consultation to customer. Recommends solutions, implementation, and deployment within project life cycle, as necessary.
• Acts as point-of-contact for cross functional activities between the PM group and other departments.
• Responsible for continuous improvement of overall project coordination and administration.
• Formulates, interprets, and/or implements standard operating procedures for the department.
• Follows general guidelines and standard operating procedures but has authority to deviate in the best interest of the company.
• Investigates and resolves issues on behalf of the customer and company.
• Coordinates cross functional activities.
• May find, qualify, and hire subcontractors and vendors. Understands the bidding/estimating process and know how to effectively negotiate with subcontractors and suppliers.
• Ensures 100% project execution and timely closure, achieves high customer satisfaction, and maintains excellent customer relations.
• May train and mentor Project Managers, Subcontractors and Project Coordinators.
• Evaluates, and/or address deficiencies in the technical knowledge of the project management and sales team. Holds appropriate training and communication programs as needed.
• Acts as a mentor to Project Manager I and/or Customer Service Associates.
• May provide training following project deployment.
• Document lessons learned after project completion.
• Other duties as assigned.
• Reliable attendance is a must.
• Some travel may be necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers: Knowledge of computer hardware and software, including applications and programming.
• Design: Knowledge of design techniques, tools, and principals involved in productions of technical plans, blueprints, drawings, and models
• Language Skills: Intermediate Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Basic Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• Reasoning Ability: Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Microsoft Word, Microsoft Excel, order processing systems, project management related systems, MS Project, Dashboards, PowerPoint, Smartsheets
• Other Knowledge/Skills: Attention to detail, Problem Solving, Customer Service, Technical Learning, Time Management, Conflict Management, Process Management, Written Communications, Negotiating, Organizational & Multi-tasking, knowledge of MEP trades from basic to advance