Project Manager - Life Science

at  PATSNAP PTE LTD

Patsnap is an AI-powered SaaS platform that transforms the way global businesses innovate and collaborate across IP and R&D teams. Our connected innovation intelligence product suite helps 12,000+ customers worldwide bring new inventions to market faster. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Toronto, London, Beijing, Shanghai, Suzhou, and Singapore. Our hyper-growth trajectory is powered by our people, and we are proud of our company vision, values, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
We’re scaling quickly and looking for a Project Manager who is a fearless change agent, eager to be at the forefront of innovation, and not afraid to take the path less traveled. Sound like you? Then take a look at the responsibilities and requirements below, this might just be your #dreamjob.

WHAT YOU’LL BE DOING

• Drive product usage and therefore client retention by conducting in-depth training sessions, helping the client succeed in their projects. These sessions are conducted both during the initial onboarding phase as well as on an ad-hoc basis later on in the client lifecycle.
• Create analytical reports custom to each client. This includes pulling relevant data from the PatSnap platforms, analysing that data in a written presentation, and then delivering the findings to the client to help them make critical business decisions.
• Assist with migration of patent lists, translation of searches, or other related tasks.
• Create and deliver client webinars that address common platform use cases.
• Achieve high levels of quality client engagement across the entirety of the customers PatSnap contract.
• Facilitate client success by identifying needs for additional products or services and conveying these needs to the appropriate team.
• Become a ‘product champion’ with absolute knowledge of the PatSnap tools.
• Create and maintain accurate contact, activity, and risk-observation records in the CRM system and other platforms.
• Continuously build and maintain high levels of specialization in the IP and innovation intelligence market.

WHAT YOU’VE DONE BEFORE

• Living in the GTA and able to commute to the Toronto office (this is a hybrid role)
• University degree in STEM field (Science, Technology, Engineering, Mathematics)
• Previous experience in a B2B client-facing role
• You’re meticulous in your approach to managing all aspects of your professional life.
• You’re Motivated by success, passionate and highly driven to meet and exceed both personal and professional targets.
• You love learning new things.
• You have the ability to quickly and proficiently understand and absorb new information.
• You’re proud of possessing a strong willingness to work hard and sometimes long hours to get the job done, has a track record of working hard.
• You’re about to generate new and innovative approaches to problems.
• You love teamwork as well as working autonomously
• Computer-literate with a real enthusiasm for technology and innovation.