Project Manager

at  Plusgrade

Travel is not just about the destination; it’s about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

WHAT YOU’LL LOVE ABOUT US:

\uD83C\uDFE6 RRSP/401(k) Matching
\uD83C\uDFE5 Comprehensive Health Plans
\uD83D\uDCC5 Flexible Paid Time Off
✈️ Travel Experience Credit
\uD83E\uDDD8 Annual Wellness Credit
\uD83E\uDD57 Team Events and Monthly Lunches
\uD83D\uDCBB Home Office/Commuter Credit
\uD83C\uDF05 Work From Anywhere Program
\uD83C\uDF7C Parental Leave Top Up
\uD83C\uDF0D Adventure Pass

ABOUT THE ROLE:

Plusgrade is seeking an experienced Project Manager to join our team for a permanent position.
The Project Manager is the owner of the new partner deployment process and is primarily responsible for the successful implementation of Plusgrade’s best-in-class products with airlines, cruise lines and rail providers around the globe. The ideal candidate will have excellent communication and leadership skills to help manage projects, mitigate risks, and coordinate with internal teams.
You will work closely with external partners, and key stakeholders, as well as drive our internal teams to ensure the successful delivery of partner launches and other key initiatives. This position, reporting to the Director, Project Management, will use a blend of product knowledge and project management to drive new launches from the contract signature to go-live.

WHAT YOU WILL BE DOING:

• Lead and manage the delivery of new and existing partner initiatives by using a blend of project management best-practices (processes and tools) and personal experience.
• Define project scopes and objectives, involving stakeholders to ensure feasibility
• Develop detailed project timelines and milestones, tracking progress and adjusting as necessary
• Provide leadership and hands-on project management expertise to ensure the successful delivery of the portfolio products to our partners (typically 2 – 5 concurrent projects) in a SaaS-based environment.
• Collaborate closely with Delivery Product Specialists, Platform Specialists and internal stakeholders on a technical and non-technical basis to deliver high-value products to our partners.
• Demonstrate expertise in both the art and science of project management across several areas including governance, scope, requirements gathering, risk, quality, issue management, timeline management, communication and stakeholder management.
• Regularly provide project status updates to both External & Internal Stakeholders and management - producing several project management-related business analysis including status reports, issue and risk logs, meeting agendas and meeting minutes.
• Demonstrating excellent decision-making skills around scope, timelines, and resources.
• Ensure all projects meet quality standards, adhering to established best practices and guidelines