Project Manager

at  Teleperformance

ABOUT THE JOB

We are seeking a dynamic individual, with outstanding project management skills and a passion for working in a dynamic, fast-paced environment. The ideal candidate will be responsible for the planning, budgeting, overseeing and documenting all aspects of the specific client facing project that they will work in a timely manner. The project manager will work end-to-end for identifying the problem statement, scope, planning, launch and post-launch support of the assigned projects and new launches. They will deal with internal and external stakeholders on a daily basis and record project progress using various tools. A good understanding of Google projects, working on GWS will be highly preferred.

REQUIRED SKILL SET

• Strong calendar management skills.
• Proven expertise in stakeholder management.
• Exposure of working in a client facing environment.
• Excellent time management and organizational skills.
• Ability to assess stakeholder needs and resolve end-to-end queries and concerns.
• Lead projects prep and launch across support functions.
• Exceptional skills in working on Google Workspace and related tools.
• Ability to multitask in a fast paced environment.

• Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations that meet targeted live/launch dates.
• Work with clients to uncover compelling workflows, including benchmarking based on current processes and measuring improvements.
• Maintain thoughtful and disciplined project charters and project plans, providing consistent communication of status of the implementation effort to the client.
• Monitor and track project’s progress and handle any issues that arise.
• Act as the point of contact and communicate project status adequately to all stakeholders.
• Identify, assess, and monitor risk throughout the program life cycle and work with management to mitigate and address risk.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Assist in the definition of project scope and objective, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to monitor and track progress.
• Measure project performance using appropriate tools and techniques.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Establish a new streamlined information repository for all project-related information.
• Deliver various data reporting & deck updates.
• Submit claims for reimbursement via partner tools with all required documentation, managing budget and finances for the project.
• Managing POs, SOWs, RFPs.
• Manage partner relationships and resolving issues.
• Collaborate with other departments, such as marketing, sales, finance, accounting, and partner ecosystem, to ensure that the partner program is successful.
• Tracking and ensuring appropriate contracts/agreements