Project Manager

at  The MISSION Group

Overview:
MISSION Made is a Digital Production & Development Studio that provides services to businesses within The MISSION Group; a collective of creative marketing agencies across UK, Europe, North America and South East Asia. Our main capabilities are UX/design, development, SEO, video production, technology innovation and project management.
Our purpose is to provide high quality support for all our agencies, helping them deliver great work and make an overall positive contribution to the success of MISSION.
MISSION Made embraces diversity and inclusion. We’re an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills. We are also a Disability Confident Committed employer.

Role:

• Be a key member of Made’s Delivery Team helping to ensure efficient and commercially robust operations, ways of working and delivery of projects
• Receive enquiries and new briefs from Agencies, engaging with relevant colleagues to ensure they are processed in a suitable and timely manner
• Manage jobs through the entire process, being responsible for creating proposals, scopes, estimates and timing plans with support from relevant colleagues
• Ensure Project teams are adequately briefed daily
• Build great relationships with our Agencies, being the lead contact for active projects and keeping them up to date with the status of all their work
• Ensure Agencies follow the correct processes and ways of working with Made
• Work with the Production Administrator to help them schedule and traffic work for Made Design, Development and Content teams
• Attend weekly production meetings, providing updates on all of your current projects and resource requirements
• Provide early identification of any upcoming challenges for the delivery of work. Be alert to all types of risks across resourcing, scope creep/change, quality control, 3rd party relationships, project dependencies and broader commercial considerations. Work with relevant colleagues to find solutions and mitigate any negative impact
• Develop a detailed understanding of our core scheduling, project and information systems (JIRA Software/Service Management, Confluence, Float, easl) ensuring accurate reporting and efficient operations.
• Brief work into external freelancers, contractors, partners and other MISSION colleagues for work that can’t be delivered by Made staff
• Where relevant, assist with the on-boarding of Mission Agencies to ensure they understand how to work with Made

SKILLS & EXPERIENCE REQUIRED

• A good understanding of Waterfall, Agile and Lean processes
• An interest in digital marketing and communications, with an emphasis on website development
• Experience working with content management systems and digital experience platforms such as Wordpress and Acquia.
• Experience of working in an Agency/marketing team environment and familiarity with the processes required to run a service-based business
• Demonstrable experience of managing projects in an Agency or marketing function
• Highly organised and comfortable with managing multiple tasks
• A problem-solving and inquisitive mindset
• Experience of working with project management, resourcing and reporting software
• Ability to build productive, collaborative and respectful relationships with colleagues in Made and the Agencies, across all disciplines and seniority
• Great communication skills; written, verbal, presentation
• Very strong commercial awareness and acumen

Benefits:

• A hybrid working model - 3 days in central Norwich office, 2 days flexible
• 25 days’ holiday, increasing to 29 after 2 years’ service (plus Bank Holidays)
• Pension scheme – starting at 3% employer contribution, rising to 5% after 1 year)
• Medical cash plan – including employee assist programme, contributions to dental, optical, physio etc
• “Made for You” – monthly wellbeing payment. Flexible, personalised benefit for gym membership, streaming, coffee, takeout… the choice is endless and yours!
• Share Incentive Plan – Government scheme to invest in The MISSION Group shares if you wish
• Life insurance – 4 x salary
• Staff discounts on a range of retail and leisure providers, e.g. cinema tickets
• Company Christmas closure
• Cycle to work scheme.

• Be a key member of Made’s Delivery Team helping to ensure efficient and commercially robust operations, ways of working and delivery of projects
• Receive enquiries and new briefs from Agencies, engaging with relevant colleagues to ensure they are processed in a suitable and timely manner
• Manage jobs through the entire process, being responsible for creating proposals, scopes, estimates and timing plans with support from relevant colleagues
• Ensure Project teams are adequately briefed daily
• Build great relationships with our Agencies, being the lead contact for active projects and keeping them up to date with the status of all their work
• Ensure Agencies follow the correct processes and ways of working with Made
• Work with the Production Administrator to help them schedule and traffic work for Made Design, Development and Content teams
• Attend weekly production meetings, providing updates on all of your current projects and resource requirements
• Provide early identification of any upcoming challenges for the delivery of work. Be alert to all types of risks across resourcing, scope creep/change, quality control, 3rd party relationships, project dependencies and broader commercial considerations. Work with relevant colleagues to find solutions and mitigate any negative impact
• Develop a detailed understanding of our core scheduling, project and information systems (JIRA Software/Service Management, Confluence, Float, easl) ensuring accurate reporting and efficient operations.
• Brief work into external freelancers, contractors, partners and other MISSION colleagues for work that can’t be delivered by Made staff
• Where relevant, assist with the on-boarding of Mission Agencies to ensure they understand how to work with Mad