Project Manager - Truck Share 24/7

at  UHaul

PROJECT MANAGER - TRUCK SHARE 24/7

Position Overview: Reporting to the Director of Truck Share 24/7®, the Project Manager will play a pivotal role in supporting the growth and efficiency of the Truck Share 24/7 program. This position requires effective communication with both local and national team members to ensure continuous improvement and knowledge sharing across the field.

QUALIFICATIONS:

• Comprehensive understanding of U-Haul policies and procedures.
• Proven ability to multitask and manage multiple projects effectively.
• Strong organizational, documentation, and follow-up skills.
• Excellent written and verbal communication abilities.
• Previous experience in customer service.
• Self-motivated with the ability to work independently.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Familiarity with Azure DevOps is advantageous but not mandatory.
• Willingness to pass the Live Verify test and assist the Live Verify team during busy periods.
• Field operations experience is a plus.
• A minimum of 46 hours per week worked (more hours necessary on EOM summer weekends).
  Join our team and contribute to the success of our Truck Share 24/7 program! Apply now to become an integral part of our organization.
  U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

ABOUT US

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. “Sam” Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020

• Collaborate with local and national teams to facilitate the expansion and enhancement of the Truck Share 24/7 program.
• Prioritize incoming suggestions and changes, ensuring timely implementation and follow-up.
• Participate in on-going testing at a nearby location, preferably a center, to make sure that all areas of the process are working for customers.
• Learn and utilize basic Azure DevOps tools and agile methodologies to support project management efforts.
• Work with internal stakeholders including executive leadership.
• Develop training resources to enhance customer experience and understanding of Truck Share 24/7 functionality. Must be willing to be trained in how to build UHU courses.
• Coordinate the creation of instructional videos to support customer needs.
• Oversee office tasks, including coordination of mail distribution to team members.
• Support Live Verify operations during peak hours. Some weekend and on-call work will be required.
• Additional duties as assigned by manager.