Project Service Coordinator

at  Aliaxis

About Us
Vinidex is a member of the Aliaxis group, a global leader in manufacturing and distribution of fluid handling solutions. As Australia’s foremost environmentally conscious manufacturer and supplier of quality PVC pipe, PE pipe and PP pipe systems and solutions for the transportation of fluid, data, and energy. Vinidex has state-based manufacturing sites across Australia with a nationwide distribution network, resulting in a diverse range of career opportunities.

We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for:

• We Dare to challenge the status quo, to innovate and to learn fast,
• We Care for the environment, our customers and each other,
• We Deliver by taking accountability for our decisions and actions.

About the Role
You will work with an established team of service specialists and will be responsible for effectively managing all forms of customer inquiries including the processing of orders and preparation of quotations and all other Customer Service duties. This position is based at our Coopers Plains office and reports to the Projects Team Leader for Civil Distributors.

Responsibilities include:

• Responsible for the end-to-end management of selected projects both externally with selected customer groups and internally within Vinidex.
• Management of selected key accounts including quotes, phone and email queries and end to end customer order management.
• Provide pricing and quotations for all customers in a timely manner whilst working closely with the sales Territory Managers.
• Liaise with the complete Supply Chain, including manufacturing, purchasing and distribution for the supply and delivery of product for customer requirements.
• Enhance the overall Customer Experience for key accounts by comprehensively understanding their expectations and requirements.
• Support continuous improvement initiatives to increase productivity and service levels for our customers.
• Effectively build and maintain strong internal and external working relationships.

About You

• Minimum 3 years in similar customer service role
• Understanding all facets of purchasing, manufacturing, distribution and supply chain is desirable
• Experience in estimating or project management is highly desirable
• Strong customer service focus
• Ability to make sound decisions and recommendations
• Strong attention to detail and accuracy
• Proven ability to problem solve
• Strong communication, literacy and numeracy skills
• Ability to work proactively and autonomously in a timely matter
• Demonstrated experience using computer systems, specifically CRM & MS Office

Benefits

• Hybrid flexible working arrangements
• Generous paid parental leave for both primary and secondary carers
• Annual bonus based on performance
• Access to our Employee Assistance Program for staff and family members
• Employee Recognition Programs and Service Awards
• Global organisation with career development opportunities

We are committed to creating a workplace that values diversity and inclusivity. We welcome applicants of all genders and backgrounds to join our team

• Responsible for the end-to-end management of selected projects both externally with selected customer groups and internally within Vinidex.
• Management of selected key accounts including quotes, phone and email queries and end to end customer order management.
• Provide pricing and quotations for all customers in a timely manner whilst working closely with the sales Territory Managers.
• Liaise with the complete Supply Chain, including manufacturing, purchasing and distribution for the supply and delivery of product for customer requirements.
• Enhance the overall Customer Experience for key accounts by comprehensively understanding their expectations and requirements.
• Support continuous improvement initiatives to increase productivity and service levels for our customers.
• Effectively build and maintain strong internal and external working relationships