Project Worker, Advice and Information Service, Carlow

at  Focus Ireland

Location: Carlow
Contract: Full-time, Permanent
The purpose of this role is to work as part of Focus Ireland’s Advice and Information Service, to deliver a dedicated, advice, advocacy and support service to people who are homeless or at risk of homelessness.

Provide information, advice and advocacy on housing, legal rights, and social welfare entitlements to persons who are experiencing homelessness or at risk of homelessness.
Undertake assessments and develop/implement support plans of people’s personal and accommodation situation needs.
Liaise and advocate with relevant statutory authorities to support persons accessing the service.
Manage a caseload and operate an open access drop in/phone/email service.
Make contact with and establish links as appropriate with local services and relevant community groups.
To refer people to external agencies which can more appropriately assist people with their personal, social, legal and accommodation needs.
Work with and under the supervision and direction of the line management within the project.
Work individually and as part of a team, and provide team support on daily basis
Work within a client-centred approach, encouraging autonomy and independence.
Be familiar with and comply with all relevant Focus Ireland policy e.g. Child Protection Policy, Confidentiality Policy, Customer Complaints Policy, Health and Safety Policy, Personnel Policy.
Maintain accurate records and statistics in accordance with Focus Ireland policy.
Participate in the evaluation and development of the service.
Liaise with and work co-operatively and effectively with the employees in Focus Ireland in relation to organisational procedures and policies in areas of personnel, finance, administration, research, development, education, public awareness and services.
Be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your Line Manager or Health & Safety representative.
Attend and contribute to Team, Section and Agency meetings as required.
Engage in supervision sessions on a regular basis with the Project Leader or Team Leader.
Engage in Reflective Practice to support professional development.
Participate in relevant training and development courses as agreed with your Project Leader/Team Leader.
Undertake such other duties as might be reasonably assigned from time to time in consultation with the Project Leader.
Work within the framework of the overall objectives of Focus Ireland.