Pronto Consultant

at  Digital Convergence Pty Ltd

Melbourne, Sydney
Posted 2 days ago
Digital Convergence is a leading consultancy in strategic business process redesign and automation. We look at clients’ whole-of-business objectives to drive our analysis of systems, efficiencies and resources, process mapping and redesign, selection of management and automation software, project management, implementation, transition, change management, performance support, training management and post-implementation audit and review. Independent from solution vendors, we focus on the optimisation of innovative, game-changing outcomes for clients.
Due to an increase in work leading to increased business opportunities, we are currently looking for an experienced consultant wanting to expand their skillsets through individual growth and learning opportunities. This role is ideally suited to someone who has extensive knowledge or Pronto-Xi as a business analyst or consult in service or project management industries.
The Role
Due to increased business opportunities, we are currently looking for an experienced consultant to join our team. We are looking for someone who can consult on our clients’ Pronto application through implementations, project work and support.
The role of the Consultant will work closely with key stakeholders, Project Managers, 3rd party software systems, subject matter experts, and end users across all organizational areas to develop a strong, shared understanding of solutions to business problems.
Key Responsibilities
Understanding client’s business processes to providing advice on best practice
Host workshops with customers to determine business requirements
Analysing and documenting business requirements for an issue / enhancement
Produce business process documents to visualise ‘As-Is’ or ‘To-Be’ processes
Consulting on several modules in the Pronto-Xi application
Completing data migration activities
Complete testing
Conducting End User training to coaching team members
Provide ongoing input and mentoring into the Consulting team to constantly assist with Digital Convergence’s philosophy of continual improvement.
When required, complete support tickets and assist other team members
Skills & Experience

Please refer the Job description for details