Property Administrator

at  Triovest Realty Advisors Inc

Triovest, one of the largest privately-owned Canadian commercial real estate companies, is seeking a Property Administrator in downtown Toronto. The successful individual will be responsible for the administrative and accounting functions within the Property Management Team for a mix office and retail complex of approximately 1 million square feet. The successful individual will develop and maintain relationships with clients, tenants, and contractors to ensure building standards are adhered to and service performance is optimal. This role requires superior communication and organizational skills to respond to tenant inquires, and a high-level of professionalism including service excellence.
The role is to truly be a Triovest ambassador specializing in relationship management with tenants and clients. The Property Administrator works within the Property Management Team to ensure accurate financial reporting ensuring fiduciary obligations are met for our clients and tenants.
The incumbent will assist the Property Management Team in overseeing the operational and administrative functions associated with the portfolio, ensuring the assets are managed and operated at the highest possible standard in accordance with Triovest’s goals and all applicable codes, environmental requirements, and government legislation.

QUALIFICATIONS & ATTRIBUTES

• A post-secondary degree in Accounting, Finance or Business Administration is preferred.
• Two to three (2-3) year experience in Commercial Property Management Administration.
• Experience in Accounts Receivables is required.
• Experience in Yardi Voyager and Yardi Payscan is advantageous.
• Sound understanding of basic accounting concepts and principles.
• Proficiency Microsoft Office applications.
• Demonstrates a strong sense of initiative and prioritization, adept at managing multiple requests simultaneously, and capable of adapting to changing priorities in a fast-paced environment.
• Well-developed written and oral communication skills.
• Collaborative approach to problem-solving and relationship development, and ability to work effectively with individuals at all levels of the organization.
• Creative problem-solving skills are essential for resolving payment issues and addressing AR challenges. The ideal candidate will be a confident communicator with a comprehensive understanding of billing, lease requirements, payment terms, and the implications of delinquent payments under the lease.
• Exceptional client service orientation.
• Passionate about fostering an inclusive and positive organizational culture.
• The ability to adapt to change in a positive way and deliver successful results within a given time frame.
• A team-oriented approach to meeting goals and objectives.
• The ability to perform with exceptional integrity, always striving to do the right thing and help to create an environment built on trust, honesty and respect.

• Foster effective communication within the team and provide all necessary administrative support.
• Engage with tenants, internal teams, and external service providers to ensure timely rent collection, accounting entry integrity and diligent financial reporting that meets optimal service performance.
• Oversee the accounts receivables process with a primary focus on rent collection, including tracking and recovering outstanding balances. Demonstrate proactive initiative in promptly billing and collecting payments.
• Process monthly rent roll reports and communicate rental billing changes to tenants clearly and accurately.
• Address inquiries related to tenant accounts, rent letters, and year-end billing reconciliations, ensuring prompt responses with the support of the property management team when required.
• Deposit rental payments, record cash receipts, and maintain accurate financial records.
• Reconcile utility billings as required.
• Assist with monthly report preparation and annual budgeting of operating expenses and capital expenditure documents.
• Take proactive measures to manage deadlines, commitments, and conduct necessary follow-ups in a dynamic environment with shifting priorities and deadlines.
• Support the Property Management Team with general administrative tasks and event execution.