Property Operations Receptionist

at  Corvias Corporate Services LLC

WHO WE ARE

Corvias’ property management philosophy is simple. We take a holistic, “resident first” approach to housing and maintenance so our partners can focus on their core mission, whether it’s educating students or maximizing military readiness. For more than 20 years, we’ve used that approach to create safe, high-quality places to live, learn, work and interact for our partners’ residents throughout the U.S. If you want to contribute to a team dedicated to making a difference in the lives of the people we serve, we’d like to talk to you. Corvias can help you build a rewarding career that values superior customer service skills, innovation, and hard work. We’ll also provide you with abundant opportunities for professional growth and giving back.

PRIMARY RESPONSIBILITIES INCLUDE:

• Support the property leasing team by executing administrative tasks such as processing residency applications, preparing lease agreements, filling out paperwork, and maintaining files in an organized fashion.
• Serve as the first point of contact – proactively greeting, engaging, and educating office visitors and potential customers.
• Receive and track all residency inquiries and distribute leads to the appropriate member of the leasing team for follow-up.
• Answer and direct all incoming phone calls in a timely manner.
• Screen and delegate all email inquiries appropriately.
• Maintain a professional work environment and ensure appearance of reception area.
• Other duties as assigned.

ROLE SPECIFIC REQUIREMENTS INCLUDE:

• Minimum of 6 months experience in a customer service role or professional office setting; experience in a property management or real estate office a plus.
• Demonstrated ability to communicate effectively via phone, email, and in-person with a professional and friendly demeanor.
• Must possess exceptional interpersonal skills with proven ability to engage and make connections with potential customers.
• Displays self-motivation to complete a variety of administrative tasks with minimal supervision.
• Experience with standard clerical functions such as filing, tracking, scheduling, and data entry.
• Strong working knowledge of Microsoft Office Suite.
  Competencies:
  Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
  Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
  Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
  Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
  Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.