Property Recruitment Administrator

at  Sykes Cottages

ARE YOU A HIGHLY ORGANISED, PROACTIVE INDIVIDUAL? LOOKING TO SHOWCASE YOUR KEEN ADMINISTRATION SKILLS WITHIN A DYNAMIC, FAST-PACED TEAM OR EAGER TO TRY A NEW CAREER WITHIN A LEADING NAME IN HOLIDAY INDUSTRY…

Our customer-centric, service-driven Property Recruitment Team are seeking a competent, collaborative Administrator to add crucial support across our team at our Chester head office.

IN RETURN FOR YOUR HARD-WORK, WE CAN ENSURE YOU JOIN A VIBRANT, INCLUSIVE WORK CULTURE, MAKE THE MOST OF FANTASTIC CAREER PROGRESSION OPPORTUNITIES AND MAKE THE MOST OF OUR ENDLESS COMPANY BENEFITS!

Paying a salary circa £22,308 per annum plus access to our annual STIP (annual company-wide bonus) scheme up to 10%
Working Hours: Monday to Friday, 9am to 7pm, Saturday 9am to 5.30pm
️ 33 days annual leave including bank holidays
Plus an additional day off for your Birthday
Plus an additional two volunteering days per year
A flexible hybrid-working policy, with a min two days a week from our Chester head office
An enhanced maternity and paternity policy
Inclusive and supportive work environment
✨ Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
️‍ ️ On-site gym at our Chester HQ
As our newest Administrator, you will act as primary point of contact the distribution of new leads and emails from across the team, allowing for smooth and efficient resource planning and task management, whilst being a point of contact for our field-based Property Consultants, assessing with any queries and identifying opportunities through diary management.
We are looking for a dynamic, self-motivated person effectively completing administrative tasks and listing creations to support all sales teams and our thinking of buying proposition.
Working alongside the Holiday Let Advisors, you will be resource planning, distributing, organising and managing workloads including new leads and emails, using your resourcing and task management skills to ensure all service level agreements are met. Alongside this you will be quickly identifying and raising marketing and lead generation issues as they occur whilst supporting the Holiday Let Advisors with any diary-based queries.
The role may also entail working with other departments outside of Property Recruitment, such as Customer & Owner Relations or Owner Performance, where you may assist with booking in revisits for existing owners. It is essential therefore that our newest addition remain commercially-minded, displaying best diary management practices to ensure sales visits are prioritised and availability is optimised. You will support our ‘Thinking of Buying’ proposition, with qualifying prospective new owners, producing Rental Income Estimate letters and managing leads until offers have been accepted. You will also be responsible for completing administrative work for records requiring a change of ownership and completing quality assurance checks on new property listing that are ready for go lives, ensuring all listing are accurate and compliant, enabling all listing to be set up for success. Any errors will need to be fed back to the relevant Holiday Let Advisor and Team Managers.
You will a key point of contact liaising between our head office teams and our field based Property Consultants (PCs). Assisting with any queries they may have, for example, help with moving an appointment in their diary or to ensure they have sufficient equipment. You will also support our Business Development Managers with any administrative task work and record and listing creations.

SKILLS AND QUALIFICATIONS

We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

FIRST AND FOREMOST WE ARE INTERESTED IN THOSE WHO HAVE THE POTENTIAL TO HOLD THESE VALUES, AS FOR THIS POSITION, WE ASK YOU TO HAVE THE FOLLOWING KEY SKILLS:

• Previous administration, coordination or office management experience
• Proven track record in driving results.
• Commercial acumen.
• Excellent attention to detail and a keen eye for accuracy.
• Excellent time management skills.
• Ability to recognise problems and areas for improvements with suggestions to fix.
• Excellent communication skills both written and verbal.
• Able to work to tight deadlines.
• Able to work under own initiative.

Although standouts will also have:

• A knowledge of the onboarding journey would be beneficial

WHO WE ARE

Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK’s number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.
The Forge Holiday Group encompasses Sykes Holiday Cottages, Forest Holidays, UKcaravans4hire and Bachcare in New Zealand and unites us under four company values, which are the foundations of every aspect of our business and remain at the heart of everything we do. By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy.
Diversity and Inclusion:
Here at the Sykes Cottages Family, we encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
Hybrid Working:
We are proud to support hybrid-working across the business, with a mixture or remote and office working available. This will be discussed during your interview.

YOUR RESPONSIBILITIES

As our newest Property Recruitment Administrator, you will report into the Senior Property Recruitment Administrator and will need to exercise confidentiality and sensitivity at times when PC’s have to cancel or rearrange visits due to personal circumstances and will need to communicate this appropriately to other colleagues in the office, owners and other PCs alike.
You will also be accountable for the following areas of accountability:

Personal Management:

• Effectively manage time, resources and journey plans to achieve maximum efficiency and productivity.
• Constantly seeks out opportunities for self-development.
• Remain coachable at all times.
• Work in accordance with the Data Protection Act (1998) and to ensure all new systems and data are secure.