Propositions Manager - Cloud

at  Vodafone

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

WHO YOU ARE

The Customer Propositions team is at the heart of Vodafone Business and plays an integral part in driving Vodafone’s market ambition to win in the IT and Communications market. The Propositions team are responsible for delivering customer propositions that add clear, differentiated value for both our customers and our business - allowing us to win in the market and deliver our ambitions for profitable growth.

A role in the customer proposition team requires a great understanding of our customers, our competitors and the market but also a focus on brilliant execution to take those ideas and turn them into reality and ensure the customer is at the centre of everything we deliver. We are also looking for individuals with flair and imagination to think differently about what we do going forward; all great sales journeys start with the customer proposition.

• Experience in Cloud and/or propositions highly desirable
• Experience of leading cross-functional teams/projects
• Commercial experience and understanding with ability to develop business cases and build KPIs to manage in-life commercial performance of category
• Experience in delivering end-to-end strategy, plan and business case
• Experience in delivering end-to-end new proposition launches including strong stakeholder engagement, development of messaging frameworks and marketing /industry sector planning
• Ability to manage senior stakeholder relationships (up to C-level) and present at senior level to gain buy-in across the Business
• Experience of working with cross- functional teams
• Experience of delivering commercial results and initiatives to achieve annualised targets
• Propositions experience within either consumer or b2b markets
• Competent in commercial performance measurement and reporting against commercial and customer KPIs
• Track record of developing and driving proposition development programmes/projects for commercial return
• Marketing degree or relevant qualifications/experience

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

WHAT YOU’LL DO

This is an exciting period of growth for the Propositions team, and this role is part of our portfolio propositions team; with a particular focus on helping to shape and accelerate our Cloud, Security and IoT portfolio, leading specifically on Cloud.

The key value behind this role is to evangelise our portfolio with our sales teams; helping them to understand our offering and why it’s so compelling to customers; feeding into our product roadmap, working hand-in-glove with Product Management to deliver a market leading portfolio and to accelerate the commercial performance of the portfolio by coming up with innovative promotions and marketing activity. This isn’t just about launching shiny new things; it’s about driving the overall performance of the category in life through any means; working closely with sales, understanding customers’ needs and helping us to stand out from our competitors.

• Commissioning and delivering customer insight and research to support the development of future propositions, promotions and opportunities for Vodafone
• Evaluating market opportunities for future developments utilising analyst reports and market data
• Developing and planning different proposition strategy and objectives (identifying target markets, target setting, competitor analysis, and performance management), for the different segments and verticals being worked upon
• Develop differentiated proposition positioning that sets us apart from the competition and messaging framework that will utilised across VF Business for both internal and external communication that clearly articulates our USP and clear customer benefits/outcomes
• Creating an engaging and focussed launch calendar for your portfolio area working closely with senior stakeholders to get buy in and with marketing colleagues to ensure cascade of messaging to customers across all relevant segments
• Managing senior stakeholder relationships with Sales, Commercial, Marketing, Brand & Product leads to ensure that launches are aligned, and sales are achieving commercial objectives with regular updates
• Managing senior stakeholder relationships including preparing communications for EXCO and GMT updates and presenting at ELT level
• Working closely with Product Managers and GTM Managers to bring new proposition capability to market with full end to end customer journey and launch campaigns and provide them with key market trend analysis
• Working closely with the direct and in-direct segment leads, sales and commercial teams to produce sales plans, targeted marketing activity and stakeholder engagement and manage category in life to drive the performance of the existing portfolio
• Working with Online, Digital, Social and PR to drive consideration for your proposition portfolio

A role in the customer proposition team requires a great understanding of our customers, our competitors and the market but also a focus on brilliant execution to take those ideas and turn them into reality and ensure the customer is at the centre of everything we deliver. We are also looking for individuals with flair and imagination to think differently about what we do going forward; all great sales journeys start with the customer proposition.

• Experience in Cloud and/or propositions highly desirable
• Experience of leading cross-functional teams/projects
• Commercial experience and understanding with ability to develop business cases and build KPIs to manage in-life commercial performance of category
• Experience in delivering end-to-end strategy, plan and business case
• Experience in delivering end-to-end new proposition launches including strong stakeholder engagement, development of messaging frameworks and marketing /industry sector planning
• Ability to manage senior stakeholder relationships (up to C-level) and present at senior level to gain buy-in across the Business
• Experience of working with cross- functional teams
• Experience of delivering commercial results and initiatives to achieve annualised targets
• Propositions experience within either consumer or b2b markets
• Competent in commercial performance measurement and reporting against commercial and customer KPIs
• Track record of developing and driving proposition development programmes/projects for commercial return
• Marketing degree or relevant qualifications/experienc