Propositions Manager

at  Lloyds Banking Group

End Date
Thursday 04 July 2024
Salary Range
£57,546 - £63,940
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked, Hybrid Working, Job Share
Job Description Summary
Across the Customer Propositions team, we have eight fantastic opportunities to drive our customer agenda as a propositions manager. We’re on the lookout for a passionate, aspiring leader to be part of a squad who design, deliver, and run propositions… collaborators who help to solve for key customer ‘jobs to be done’ whilst achieving commercial objectives for the group.
Job Description
Job title: Propositions Manager
Salary: From £57,546 (depending on location)
Location(s): London, Leeds, Bristol or Halifax
Hours: Full time
Working pattern: Hybrid, 40% (or two days) in an office site
About this opportunity
We’re heavily investing in our Customer Propositions team, who will design how we show up in market, offer our best to customers, and deliver valuable experiences which people use, love, and want more of. We have four customer propositions teams spanning across 1) Behaviour, Values, Rewards and Loyalty 2) Life Event 3) Ecosystem and 4) Beyond Financial Services propositions.
At Lloyds Banking Group, we’re big on working together. So we want someone who is open, collaborative, and understands the org chart is not the be all and end all. We’re after someone who has enough drive to make a difference, enough insight to influence, and enough smiles to bring people with them and have fun on the way.
Are you a natural connector, a real team player, a person who unblocks blockers getting in the way of great customer experiences? Do you want to work with people that are diverse, driven, and different? If the answer is ‘yes’, you might be who we’re looking for.
The Role:
You’re part of a squad in one of the Customer Proposition teams. As a team you’ll design, deliver, and run a customer proposition. You’ll deliver value to our customers through driving an incremental value release roadmap. You’ll work with teams across the organisation, both platform and non-platform, to delivery collaboratively through an agile operating model.

Key Accountabilities:

• Management of dynamic propositions which aims to solve for prioritised customer jobs to be done and solve for unmet needs
• Impactful contribution to the proposition and service design which solves for functional, societal and emotional jobs with a commercial focus
• Management of proposition experiments to validate proposition hypotheses, providing fast learning, shaping design and enabling delivery at pace
• Influence and relationship management with partners across platforms, non-platform teams and Fintech support

About us
If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

• Proposition Design – growing experience and knowledge across propositions, products, channel distribution and marketing to design and deliver market-leading propositions which solve for unmet customer needs
• Delivery – change focused mentality connecting numerous teams both in and outside of the organisation to delivery large-scale, complex value releases to our customers through expect application of agile methodology and standard process
• Performance – experienced in being part of a team that delivers a continuous and incremental value release roadmap alongside the maintenance, optimisation and enhancement of propositions on an enduring basis
• Expert Prioritisation – helps manage and respond to competing priorities, challenges and conflicts to continuously readjust plans, focus areas and resourcing requirements
• Collaboration – people-first colleagues who support the development of small but specialist team to design, deliver and run propositions to achieve commercial and customer objectives through agile practices

About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

Please refer the Job description for details