Protection Case Management Assistant

at  International Rescue Committee

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND/IRC SUMMARY:

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Today, 13.4 million people in Syria - more than half of the country’s population - are in need of. humanitarian assistance with needs increasingly being exacerbated by economic decline. Of these, 6.8 million are refugees and asylum-seekers who have fled the country. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes. and infrastructure will take years to repair.
IRC is offering a robust humanitarian response to the Syria crisis a rapidly expanding portfolio, supported by more than 1000+ staff in Syria Country Program. IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon. and Jordan in the fields of health, child protection, early childhood development, education, women’s protection and empowerment, non-food items and food distribution, cash assistance, water and sanitation, protection and rule of law, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding. and coordination.

JOB OVERVIEW/SUMMARY:

The IRC is now growing its case management services to support individuals and communities in Der Ezzor governorate. The Protection Case Worker will work to provide case management services to individuals who need support accessing rightful services, as well as provide direct psychosocial support to those socially excluded and/or who lack autonomy.

Responsibilities:

• Direct Service Provision.
• Provide direct emotional and psychosocial support to persons with specific needs (PWSN) through individual case management services, including the assessment of needs, creation of a case action plan, and identification of/facilitating access to relevant services.
• Collaborate with other IRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management.
• Provide information to PWSN on available multi-sector services and means of access.
• Conduct thorough assessments.
• Participate in IRC-provided technical training and ongoing technical skill support sessions on Protection, counseling skills, trauma, and case management.
• Attend weekly case review meetings with the Case Management Officer to ensure adherence to standards of care and quality case management.
• Monitoring and Reporting:
• Maintain complete, accurate, and confidential case files to detail client interactions and interventions using IRC tools.
• Contribute to weekly psychosocial work plans and reports.

Coordination:

• Develop and maintain effective working relationships with all relevant stakeholders including other NGOs, civil society groups, authorities, and UN agencies.
• Develop and continuously update a service mapping system detailing available services and assistance in our areas of operation.
• Ensure that other IRC sectors are efficiently. and confidentiality referring cases to the team based on selected criteria.

DEMONSTRATED SKILLS AND COMPETENCIES:

• A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.
• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development.
• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
• Curiosity, a desire to continually learn and develop and a sense of humor is a must.
• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

• Direct Service Provision.
• Provide direct emotional and psychosocial support to persons with specific needs (PWSN) through individual case management services, including the assessment of needs, creation of a case action plan, and identification of/facilitating access to relevant services.
• Collaborate with other IRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management.
• Provide information to PWSN on available multi-sector services and means of access.
• Conduct thorough assessments.
• Participate in IRC-provided technical training and ongoing technical skill support sessions on Protection, counseling skills, trauma, and case management.
• Attend weekly case review meetings with the Case Management Officer to ensure adherence to standards of care and quality case management.
• Monitoring and Reporting:
• Maintain complete, accurate, and confidential case files to detail client interactions and interventions using IRC tools.
• Contribute to weekly psychosocial work plans and reports